Senior Technical Writer

Client: State of North Carolina

Job Title: Senior Technical Writer

Duration: 05-months

Start Date: ASAP

Position Type: Contract

Location: Remote( 901 Corporate Center Drive, Raleigh NC)

Interview Type: Webcam Interview Only

Ceipal ID: SNC _ TW603_MS

Position ID: SNC- Senior Technical Writer (713603)

Description:

The North Carolina Administrative Office of the Courts seeks qualified Senior Technical Writer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. The NCAOC has signed a contract with a vendor to provide an integrated case/financial management system to replace multiple legacy applications.

Responsibilities:

• Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
• Edit special reports or any other deliverables and documents
• Write and edit end-user and internal-user knowledge-based content describing vendor's services and troubleshooting processes
• Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality
• Work directly with managers to produce high-quality knowledge-based articles
• Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor's product
• Manage all aspects of the documentation process-from planning to content maintenance
• Peer review knowledge-based technical, and program documents for grammar, content, and style of writing
• Demonstrate the ability to document business processes
• This position reports to the PMO and QA Administrator. Staff work hours are typically 8:00 AM 5:00 PM,

Required /Desired Skills/ Experience/ Education:

• 4-6 years of full-time technical writing in a software development environment.)
• Ability to work in a fasted-pace environment.(Required 6 years)
• Excellent verbal and written communication skills. (Required 5 years)
• Ability to prioritize assignments, manage multiple issues and projects, self-direct, multi-tasker, and can-do attitude. (Required 6 years)
• Experience with large-scale web based (COTS) project (Highly desired 6 years).
• knowledge and practice of methods to manage and mitigate these. (Required 6 years)
• Ability to adapt and prioritize work independently in a dynamic environment. (Required 6 years)
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.(Required 6 years)
• Be highly organized with acute attention to detail in a deadline-driven environment. (Required 6 years)
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: BA/BS in English, Computer Science, or related field. Additional experience can be substituted in lieu of degree.

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: ;/p>

LinkedIn: ;/p>

Facebook: ;/p>

Twitter: ;/p>