IT Team Leader/Supervisor

Role: IT Team Leader/Supervisor
Location: 100% Remote
Duration: 12 Months
Interview: Phone/Skype/F2F

NOTE: This position is 100% Remote

Description:

Under limited supervision, ensure the Agency's applications operate effectively and efficiently.  The successful candidate will be responsible for supervising, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met.  Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency’s applications, emphasizing activities and task prioritization.

This position will manage a team of 8-10 software engineers, product software engineers, and support specialists responsible for the Agency applications and work with multiple applications.

This role may serve as Custom Applications Operations Team Lead/Supervisor.

Responsibilities:

• Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
• Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently

  and effectively.

• Develop and implement best practices to ensure our IT enterprise applications are supportable and

  maintainable.

• Ensure that customer SLAs are met on a daily, monthly basis
• Evaluate and recommend software solutions to improve the ability to support the Agency's IT enterprise

  applications.

• Work with other teams and offices to ensure that the IT support team is providing the necessary support to

  meet the needs of the Agency.

• Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
• Interview candidates and hire qualified individuals to fill open roles within the department
• Generates daily, weekly, and monthly reports requested by both internal and external clients and the Agency's IT

  Management

• Develops and mentor staff to a high level of competency.
• Handles issues of a highly technical nature and challenging calls from clients
• Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the

   function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring.

   groups resolve tickets.

• Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and

  ensure proper coverage.

• Remains current on internal procedures and external client requirements

Minimum Qualifications

• Bachelor’s degree in computer science and information Technology or a related field
• Technical certifications preferred.
• Five (5 ) years of experience in an IT management role, IT technical lead role, or Project management role

Preferred Qualifications

• 5 years of experience supervising or leading a support team
• Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST)

  products

• Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
• Experience with ServiceNow ITSM
• Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
• Ability to resolve issues and exhibit strong initiative
• Excellent planning, training, and follow-up skills and analytical abilities
• Strong problem-solving and analytical abilities.
• Strong project management and leadership skills.

Skill Required / Desired Amount of Experience:

• Experience supervising or leading a support team- Required 5 Years
• Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products- Required 4 Years
• Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS- Required 4 Years
• Experience with ServiceNow ITSM- Nice to have 3 Years.
• Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)- Highly desired 4 Years.
• Ability to resolve issues and exhibit strong initiative- Highly desired.
• Excellent planning, training, and follow-up skills and analytical abilities- Highly desired
• Strong problem-solving and analytical abilities- Highly desired
• Strong project management and leadership skills- Highly desired