Onboarding Specialist

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

Part of Vacasa strategy includes actively acquiring homes through organic and acquisitive growth; as a result, we need to ensure the function of onboarding is fully supported within the business. The Onboarding Specialist is a clear communicator with organizational and prioritization skills. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties, from contract signing through the home going live on the Vacasa website. This is a project management role overseeing several projects at one time, and candidates should display the ability to multitask and adapt accordingly.

What you'll do

• Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website
• Maintain accurate, up-to-date notes for each step within the onboarding process
• Be knowledgeable of and able to speak to Vacasa offerings with homeowners
• Tasks involved to bring a new home live on our booking sites are numerous, and can range from cleaning a home, inspecting a home, to photography, to permitting, setting initial rates, and several more
• Being willing/able to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Develop and utilize local staff and community relationships to aid in the onboarding process
• This is not a 9-5 job, you will be called upon after normal business hours and on weekends, and flexibility is key
• Duties will include traveling to each new home to conduct all tasks associated with bringing a home live
• Other duties, as assigned

What you'll need

• Reliable internet connection

Skills and Qualifications:

Technical Skills

• Communication- specifically strong written communication skills and ability to collaborate with multiple departments and stakeholders.
• Organization - manage multiple complex tasks and projects with tight deadlines.
• Ability to properly assess problems and provide solutions.
• Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business.
• A bit of a maintenance and inspector's mind - you will need to be able to troubleshoot issues that come up in your homes and either repair them (if minor) or make recommendations to your team.
• Tech-savvy - Including Google applications.
• Attention to detail.

What you'll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.