What are the responsibilities and job description for the Travel Ticketing Agent position at Vacation Express?
Flight Operations Agent
Responsibilities
Day to day maintenance of scheduled air and charter flights to include ticketing, schedule changes, contract interpretation, working queues and problem solving.
Knowledge, Skills and Abilities:
- Exceptional time management and customer service skills
- Self-motivated and able to manage a varied workload in a fast-paced environment
- Excellent written and oral communication skills
- Must be able to work independently and as part of a team
- Critical thinker and problem solver
- Strong attention to detail and desire to serve our customer
- Must take initiative as opposed to waiting for instructions
- Able to work well and maintain focus under pressure
- Willingness to do what it takes to get the job done
- Ability to see the “big picture” when working on a reservation, not just the air component
Job Requirements and Experience:
- Proficient with booking, changing, and exchanging air records
- Must have GDS experience, Amadeus preferred
- Working with schedule changes, reaccommodation and customer advisement
- Good mathematical and general accounting knowledge
- Understanding of the Travel and Tourism marketplace
- Overall knowledge of Microsoft Office products such as Word and Excel
This position requires extensive GDS knowledge. A strong work ethic and desire to learn are musts! The ideal candidate will take notes and display a passion to be part of our team. A high-energy multitasker would be very successful in this role. In addition, punctuality and dependability are of the utmost importance.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
Paid Training:
- Yes
Management:
- Ops Manager
Work Remotely
- Yes
Job Types: Full-time, Part-time
Pay: From $41,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Weekend availability
COVID-19 considerations:
Currently, we are all working remotely and have not set a return to office date.
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations