Specialty Scheduler

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.

In addition to the hospital, Vail Health has many access points including:

• Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopedic partners at The Steadman Clinic and Vail-Summit Orthopedics & Neurosurgery.
• Vail Health also owns interest in multiple joint venture ambulatory surgery centers (ASCs) throughout the region.
• Colorado Mountain Medical, Beaver Creek Medical Center, urgent care clinics in Vail, Dillon, Avon and Eagle, Edwards medical campus and Eagle Healthcare Center.
• The Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center.
• Vail Health is also leading the way in serving our communities’ behavioral health needs with outpatient behavioral health services at the Edwards Community Health Campus, and the Precourt Healing Center, a 28-bed in-patient behavioral health facility, opening in 2025.
  
  
  

About The Opportunity

The Howard Head Sports Medicine scheduler will be the first point of contact between the patient and/or MD office and Therapy office and shall increase the conversion rate of MD referrals by expediting and streamlining the scheduling process to enhance the patient experience. Responsible for coordination of logistics during the patient’s episode of care.

What You Will Do

• Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately and timely monitoring of incoming referrals.
• Coordinate between patient, referring provider, insurance, interpreting services and clinic to manage logistics and enhance the patient experience.
• Call potential patients upon receiving– explain expectations, insurance benefits, additional education, directions, and check in times as needed. Send follow-up email with information if patient cannot be contacted by phone.
• Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
• Schedule Patients for therapy for expected duration of stay and follow up visits. Track and contact patients for re-evaluation and follow-up physical therapy visits while monitoring authorizations for continued care.
• Perform PAR tasks such as paperwork prep, review, scanning, insurance benefits/HHSP, and follow-up schedules. Cover phone tree and front desks based on business needs.
• Regular meeting cadence with HHSM Team Leads and physician groups to foster relationships
• Track referral capture rates.
• Role models for the principles of a Just Culture.
• Perform other duties as assigned. Must be HIPAA compliant.
  
  
  

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• Administrative experience in a clinic setting preferred.
  
  
  

License(s)

• N/A
  
  
  

Certification(s)

• N/A
  
  
  

Computer / Typing

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
• WebPT experience preferred.
  
  
  

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A
  
  
  

Application Close Date: June 7th, 2024

Benefits At Vail Health (Full And Part Time) Include

• Competitive Wages & Family Benefits:
• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Comprehensive Health Benefits:
• Medical
• Dental
• Vision
• Educational Programs:
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Paid Time Off:
• Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance
  

Pay is based upon relevant education and experience per hour.

Hourly Pay

$21.32—$25.27 USD

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Relocation and housing assistance may be available.

Salary : $21 - $25