Room Service

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The In Room Dining Server is responsible for ensuring that all Resort guests have the highest quality food and beverage in-room dining experience possible. Provides exceptional service levels during all interactions with owners, guests, co-workers and management. 

Job Specifications:

• Outlet:  The Hythe Vail
• Expected Pay Range: $11.40 - $12.89 / hour tips
  • If hired into a tipped position, guaranteed to make a minimum of $20 / hour inclusive of tips
• Shift & Schedule Availability:  Full Time
• Skill Level: Entry

Job Responsibilities:

• Ensures that the guest experience is pleasant in regard to telephone order taking, in-room presentation, quality of food & beverage products and efficiency in table/tray clean up by adhering to the department’s brand standards. 
• Consistently adheres to the uniform standards and always looks clean, neat and professional.
• Responsible for consistently providing exceptional telephone service skills and a professional, cheerful tone of voice.   Accurately takes in-room dining orders and offers food and beverage suggestions.
• Accurately inputs all orders into the point of sale system and communicates any special requests to the kitchen.  Correctly settles all checks to the proper account. Handles all table/tray set up paying special attention to cleanliness and proper presentation/position of settings.    
• Delivers all orders within the specified time frame.
• Ensures all orders are correct and that all accompaniments are provided. 
• Calls guests/owners by name and remains professional and competent while setting up the in room dining presentation according to the brand standards.
• Pro-actively follows up on all in-room dining experiences by checking on the satisfaction of the owner/guest and offering to remove tables/trays within two hours of delivering the order. 
• Responsible for doing floor sweeps every two hours to ensure the corridors and service elevator landings are free of room service tables, trays, dishes and amenities.
• Reads daily schedule of events, VIP list, BEOs/resumes to prepare for each shift and upcoming events.
• Responsible for the completion of all side work that is assigned by the captain/manager. Maintains a neat and clean department and leads the charge in the resorts’ commitment to environmental efforts and recycling.
• Capable of working as part of a cohesive team and maintaining a positive, proactive attitude.  
• Practices safe work habits in all types of duties and with all equipment.
• Oversees the compliance of state liquor laws and all health regulations.
• Complies with all Resort policies, procedures and standards of operation.
• Must be able to assist in other outlets, including: First Chair, Avalanche Pub and Starbucks during slow periods of the year.
• Performs any additional tasks or projects as required.
• Other duties as assigned

Job Requirements:

• Must be a High School Graduate or have a GED. -required
• Must have 1 year of guest service. -required
• Must have ability to effectively communicate in English to guests, vendors and employees. -required
• Bilingual English/Spanish. -preferred
• Must be able to lift up to 50 pounds. -required
• Must be able to stand and walk for up to 8 hours. -required
• Must be able to work a varied schedule including weekends and holidays. -required
• In person interviews. -required
• Resumes. -required
• Must have own vehicle. -required

The expected pay range is $20.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497184
Reference Date: 08/14/2023 
Job Code Function: Front of House 

Salary : $11 - $13