What are the responsibilities and job description for the Assistant Housekeeping Manager position at Vail Resorts?
Mount Snow makes everyone feel like family, guests and employees alike. With consistent, high-ratings on the friendly staff, why wouldn’t you want to join the camaraderie? Join our team and help us share ultimate mountain adventures with our guests. www.vailresortscareers.com
Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19*
Job Specifications:
- Housing: Not available
- Outlet: Grand Summit Hotel, Mount Snow
- Schedule & Shift Availability: Year Round / Full Time
Job Summary:
The Assistant Executive Housekeeper is responsible for assisting with the day to day leadership of the housekeeping department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Mount Snow standards. To enforce policies and procedures set in place by Vail Resorts. This position is to plan, organize and monitor staff activities to ensure timely and high quality service of all properties in the Mount Snow Housekeeping Program.
Job Responsibilities:
- Distribute and delegate work load from entry level to leads to guarantee maximum production and guest satisfaction
- Confirm the completion of daily needs with the Front Desk at the end of each shift.
- Complete maintenance tickets as repairs are reported and found in Iqtrac
- Supervise and Assist in Inventory counts
- Assist in the completion of daily assignments alongside the staff when necessary
- Assist in the training of staff in all areas of the department and train employees in all safety regulations when performing job duties as well as report any condition that appears not safe or could possibly cause injury.
- Inspect the completion of work, for desired quality.
- As in any hotel/resort environment, this individual will work around guests and visitors of the hotel. As a part of this position, the individual will be expected to help guests as needed or delegate someone who can.
- Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
- Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work.
- Provide staffing, training, counseling and performance reviews for the housekeeping department.
- Ensure employees understand expectations and parameters.
- Comply with all Resort policies, procedures and standards of operation.
- Ensure the Housekeeping Department leads the charge in regard to recycling
- Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
- Emphasize guest satisfaction
- Supervise the linen inventory based on forecast CPOR
- Maintain high morale, a good work environment, sense of professionalism and guide the staff to increase productivity.
- Able to schedule staff effectively and efficiently with CPOR
- Other duties as assigned
Job Benefits:
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Seasonal Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.
Requisition ID 455009
