What are the responsibilities and job description for the Manager of Sales Operations position at Valenz?
Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
About our Opportunity:
As the Manager of Sales Operations at Valenz, you will enhance the customer experience and streamline our sales processes. Partnering with sales leaders and various teams, you will ensure our sales operations are efficient and that our customer relationships remain strong and productive. You’ll bring a proactive approach to directing our sales pipeline, optimizing, and developing proposal responses, and driving process improvements across the board.
Things You’ll Do Here:
- Policy and Procedure Development: Design and enforce comprehensive sales operations policies and procedures to streamline all sales-related activities.
- Financial Oversight: Manage the sales operations budget, maintain up-to-date sales forecasts, and use data to inform financial decisions, aiming for cost efficiency and maximized revenue.
- Marketing Collaboration: Work closely with the marketing team to coordinate promotions and campaigns, ensuring alignment with sales strategies and objectives.
- Sales Metrics and Reporting: Utilize advanced analytics to track and measure the sales team's progress toward goals. Generate detailed reports and dashboards that provide insights into key performance metrics like lead generation, pipeline development, and sales conversions.
- Lead Management: Oversee the use of customer management software for qualifying leads, tracking lead-to-opportunity progression, and analyzing pipeline health and velocity to enhance sales effectiveness.
- Process Improvement: Identify opportunities for process optimization and lead initiatives to increase efficiency in the sales cycle, particularly focusing on lead qualification and conversion rates.
- Customer Relationship Management: Lead efforts to expand the customer base and deepen existing relationships by supporting collaborative sales efforts and ensuring customer satisfaction.
- Cross-Functional Collaboration: Act as a liaison between sales, finance, marketing, and other departments to ensure a cohesive approach to sales operations and to implement necessary technological and process solutions.
- Strategic Planning: Develop and implement strategic plans to enhance sales operations, focusing on areas like proposal response optimization and customer engagement tactics.
- Change Management: Communicate effectively with all stakeholders about changes in sales operations, ensuring smooth adoption of new processes and technologies.
What You’ll Bring to the Team:
- 7 years in sales operations, business operations, or a related field, and 3 years of experience managing a diverse sales team
- Bachelor’s degree in business, finance, or related field.
- Strong analytical skills and a strategic mindset, with a proven track record in process improvement and driving change.
- Exceptional interpersonal and communication skills, capable of managing multiple initiatives and collaborating effectively with cross-functional teams.
- Proficiency in Excel, MS Word, and PowerPoint.
- Outstanding organizational and time management skills, with the ability to work effectively under pressure.
A plus if you have…
- Bachelor’s degree in business, MBA, or equivalent.
Where You’ll Work
This is a remote role.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks and Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting.
- Flexible working environment.
- Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
- Paid maternity and paternity leave.
- Community giveback opportunities, including paid time off for philanthropic endeavors.
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
