Medical Assistant

Why we need you!

Valera Health is seeking a 100% Remote Medical Assistant for our virtual practice who provides administrative expertise to support our provider team and ensure all patients receive high quality, efficient care.  Be part of a compassionate care team dedicated to elevating mental health care. 

Responsibilities of the Medical Assistant:

• Support providers with patient phone calls, messages, and VH platform outreach
• Follow-up on no show appointments and assist with rescheduling 
• Assist with contacting patient if the provider is out due to sickness/ emergency
• Support discharge/re-engagement 
• Prior authorizations for prescription medications
• ROI, MRR, FMLA, misc paperwork
• Facilitate internal referrals : therapy, medication management
• Support pt after prescriber visit with labs or EKG orders, as necessary; obtaining results
• Authorize routine prescription refills based on specific protocols from Medical Director
• Coordinate clinical huddles
• Quality checks for QA measures
• Administer screening tools, as necessary (PHQ9, GAD7, Tobacco, Alcohol, Substance Use) 
• Conduct SoDH screening, as necessary (social needs screening from AAFP) 
• Utilize software program or local resources to provide information/referral to PCPs, community resources or higher level of psychiatric care for the identified patients to ensure the patients’ social/environmental needs are probably met; continuum of care arrangements as needed 

You will love this role if you:

• Have an interest in behavioral health and use passion, compassion, and care to serve patients with behavioral health needs
• Are comfortable with technology and using different platforms simultaneously 
• Are detail-oriented, organized, and able to juggle different priorities

Qualifications  Medical Assistant:

• Two years of experience in a mental health practice setting is strongly preferred
• Associate degree required
• Valid LPN/LVN Licensure 
• Bilingual in Spanish or Chinese preferred
• Ability to interface with providers and company-wide leadership teams
• Comfort with working from home on a remote team 
• Self-starter, proactive attitude
• Experience working within an EMR