Why Join our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career.

Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Your Benefits at Vallen:

• Medical, Dental, Vision
• Paid time off (vacation, holidays, sick days)
• 401K with discretionary company match
• Employer-paid Basic Life for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts
• Vitality Wellness Program
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement
• Employee Discounts through BenefitHub
• Career advancement opportunities

Position Summary:

Vallen's Inside Sales Representative is responsible for developing new leads, managing incoming marketing leads, communicating with the sales team and customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets through digital and phone communication methods.

Essential Duties and Responsibilities:

• Maintain Customer Relationship Manager (CRM) daily reports and updates.
• Generates revenue by actively pursuing all incoming lead sources, soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations.
• Manges new orders and inquiries by answering telephone, fax, and e-mail inquiries and verifying and entering information.
• Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs and delivery time periods
• Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Maintains communication regarding open leads by reporting, and tracking progress to accommodate sales forecasting.
• Maintains and improves quality of the inside sales process by following standards and recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by facilitating the needs of the inside sales position and be open to different requests to support other areas of the company.

Qualifications:

Education and/or Experience:

• Degree preferred not required
• 3 to 5 years of industry sales experience preferred
• Previous experience in an outbound call center or a related sales position.
• Proficiency in Microsoft Office and operating systems such as Epicor.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets

Requirements:

• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Project Management – This individual must have acute organization skills and high attention to details.
• Interpersonal Skills - Focuses on solving conflict to maintain interworking relationships; Maintains confidentiality.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret data.
• Teamwork - balances team and individual responsibilities; contributes to building a positive team spirit; supports the team efforts to succeed.
• Cost Consciousness - develops and implements cost saving measures; conserves organizational resources.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently.
• Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.
• Adaptability - adapts to changes in the work environment; M\manages competing demands.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; keeps commitments; commits to long hours of work when necessary to reach goals as a salaried employee.

Work Environment (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.):

• The work environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus (computer screen).

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EOE: Females/Veterans/Disabled/Ethnically and Culturally Diverse/Sexual Orientation/Gender Identity