What are the responsibilities and job description for the Floor Manager position at Value Retail PLC?
Overview
Position purpose
Optimizing the sales and profits and ensuring customers gain a great retail experience in the KL store. Ensure that the KL rules and procedures are met in the absence of the Store and Assistant Store Manager.A leading commercial function focused on the organization of all activities within a KL store. Within the objectives of KL, the Floor Manager achieves optimal selling of KL products by the effective use of his / her available resources.
During the absence of the Store Manager/Assistant taking over control and responsibility.
Key accountabilities
Finance
The Floor Manager works in a result-oriented environment and is able to put KPI’s into action that lead to set goals. Is aware of store targets and drives the team to achieve.
- Motivates the team and manages the floor to achieve daily and weekly targets
- Controls the budget in relation to theft and loss
- Control absenteeism
- Administrative work
Operational
The Floor Manager makes sure the guidelines of Karl Lagerfeld are met within all operational aspects. The operational proceedings include work focused on store atmosphere, POS transactions, stock and back of house. Also the procedures and processes of Health and Safety, Theft and Loss prevention.
- Procedures and guidelines are met
- Responsible for correct communication and that it is understood and preformed correctly by the team (promotions, VM, HR etc.)
- Making sure that VM standards are met
- Training and coaching of the team with regards to Health and Safety and Theft and Loss
People
This involves the supporting responsibility for motivating the team and recognizing potential and development opportunities. The Floor Manager is responsible for the accumulation of knowledge of the team by using the House of Karl Manual and other sources.
- Development and keeping a high qualitative team
- Daily coaching of employees using all the tools provided by the company including product manuals, VM guidelines
- Feedback and recognition are given to the team individually to generate motivation and development
- Regular updates are given to the Store/Assistant Manager about team members
