What are the responsibilities and job description for the Customer Service Representative| $16 to $18 an Hour! | In Office position at Valued Relationships, Inc.?
Overview
Responsible for daily interaction via phone, mail, email, or personally with VRI Customers (Internal/External) and VRI Team Members to establish and/or maintain a positive working relationship with all parties. Serve as a Customer Service Representative handling inbound phone calls, managing reports and making outbound phone calls to resolve client issues.
Schedule: Tuesday - Saturday | Second Shift
Physical presence required in the office to accomplish these tasks, meet and work with others
Responsibilities
- Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies.
- Interact daily via phone, mail, email or personally with VRI Customers, Prospective Customers, State Agency Employees, Case Managers, Home Service Representatives, and VRI team members.
- Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints.
- Record details of calls, dispatches, and messages.
- Maintain access to, and security of, highly sensitive materials.
- Refer customer complaints to appropriate persons.
- Maintain project productivity and quality goals.
- Other duties as assigned.
Qualifications
- Required High School Diploma or GED
- 2 years of related professional experience preferred
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
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