What are the responsibilities and job description for the Security Center Operator position at Van Andel Institute?
Security Center Operator
Van Andel Institute’s Security Department is seeking to hire a Full time Security Center Operator.
Van Andel Institute’s Security Department supports the Van Andel Institute’s Scientific and Educational mission by protecting the assets of the Institute: people, property, and information through consistent quality service 24 hours a day - 365 days a year.
As a Security Center Operator, you will run a Security Operation Center monitoring Security, Fire, and Building control systems. Dispatch and coordinate responses to alarms, incidents and emergencies and send incident notifications in real time. You will provide assistance and clarification to employees, visitors and customers regarding security services as well as procedures, rules and regulations. You will be cross trained to support the front desk operations and respond to calls for service as assigned.
What is Required
- Associate’s Degree or equivalent preferred with 2 years of customer-facing experience in retail, hospitality, insurance, healthcare, or related industries.
- Customer service experience
- Critical thinking skills
- Curiosity/desire to learn
- Written and verbal communication skills
- Ability to adapt to changing priorities
- Flexibility to support the team
- Experience working with various computer software and systems
Schedule
This is a 1st shift full-time position with weekend work included. Typical schedule:
Payroll week 1
- Sunday 0800-1600
- Tuesday 0800-1600
- Wednesday 0800-1600
- Thursday 0800-1600
- Friday 0800-1600
Payroll week 2
- Monday 0800-1600
- Tuesday 1200-2000
- Wednesday 0800-1600
- Saturday 0800-1600
Flexibility to shift start/end times to support the team is a bonus.
The team provides services 24 hours/day, 7 days/week, and 52 weeks/year (weekends and holidays included). Work shifts are normally 8-12 hours in duration but may be extended in the event of an emergency, personnel shortage, workload, or work-in-progress. Availability and willingness to be flexible with scheduling is preferred.
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What you will get
- $17.25-$22 per hour (full-time non exempt)
- Comprehensive benefits package:
- Paid Time Off
- Paid Parking (hard to find in downtown Grand Rapids)
- Many other perks (café, gym)
- To be part of an organization which serves as a guiding light of hope and bring about scientific discoveries that will benefit future generations.
Job Type: Full-time
Pay: $17.00 - $21.37 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
- Under 1 year
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Relocate:
- Grand Rapids, MI 49503: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $21