What are the responsibilities and job description for the Guest Services Rep position at Van Wert Health?
The Guest Services Rep is the first point of contact in the patient/visitor experience.
The Guest Services is to utilize critical thinking in both emergent and non-emergent situations quickly. Will be responsible for managing incoming calls both internal and external, monitoring the command center, and will greet and direct all patients/visitors as well as assist patients as needed. He/She will be exposed to many different areas of the hospital while making a positive impact on the patient. At VWH you’ll learn from dedicated healthcare professionals every day.
EDUCATION & EXPERIENCE:
- High school graduate or the equivalent required
- Must be 18 years or older
- Previous patient care experience helpful
- BLS certification required
- Training with Physical Therapy required for proper transfer techniques
WORKER TRAITS:
- Able to perform in stressful situations
- Good verbal and written skills
- Good visual acuity
- Must be able to adapt to rapid changes
- Must be flexible in work assignment and schedule
Salary : $28,400 - $35,900