What are the responsibilities and job description for the Access Specialist - Pediatric Outpatient Rehab ($2,000 Sign-On Bonus) position at Vanderbilt University Medical Center?
Access Specialist - Pediatric Outpatient Rehab ($2,000 Sign-On Bonus) - 2216203
**Job** : Professional and Managerial
**Primary Location** : TN-Nashville-Vanderbilt Health One Hundred Oaks (OHO)
**Organization** : MCJCHV Peds Rehab 209410
**Shift:** : First Shift
**Description**
**Access Specialist**
**Pediatric Outpatient Rehab**
**$2,000 Sign-On Bonus**
**Job Summary:**
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
**Position Shift:**
Monday - Friday 8:00 AM - 5:00 PM
**Qualifications:**
High School Diploma or GED (or equivalent experience)
2 years relevant experience
**Department Summary:**
Pediatric Rehabilitation Services at Monroe Carell include occupational therapy, physical therapy, and speech therapy. We provide skilled assessment, consultation and treatment for children from infants to young adults who are recovering from an injury or surgery, or who are managing a chronic or congenital condition.
**Key Responsibilities:**
Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
Provides information to customer regarding appointment location, process steps, parking, etc.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
**Sign-On Bonus Requirements:**
The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months.
**Discover Vanderbilt University Medical Center:**
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
**VUMC Recent Accomplishments**
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
**US News & World Report:** #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
**Healthcare's Most Wired:** Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
**Becker's Hospital Review:** named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
**The Leapfrog Group:** One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
**American Association for the Advancement of Science:** The School of Medicine has 112 elected fellows.
**Magnet Recognition Program:** Received our third consecutive Magnet designations.
**National Academy of Medicine:** 22 members, elected by their peers in recognition of outstanding achievement.
**Human Rights Campaign Healthcare Equality Index:** 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
**Basic Qualifications**
High School Diploma or GED (or equivalent experience) and 2 years relevant experience
**Licensure, Certification, and/or Registration (LCR):**
**Additional Qualification Information:**
Successful completion of appropriate registration and scheduling system classes is required.
**Physical Requirements/Strengths needed & Physical Demands:**
Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
**Movement**
Occasional: Standing: Remaining on one's feet without moving.
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Occasional: Bimanual Dexterity: Requiring the use of both hands.
Frequent: Sitting: Remaining in seated position
Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
**Sensory**
Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
**Environmental Conditions**
**Req ID:** 2216203
Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.
**Job** : Professional and Managerial
**Primary Location** : TN-Nashville-Vanderbilt Health One Hundred Oaks (OHO)
**Organization** : MCJCHV Peds Rehab 209410
**Shift:** : First Shift
**Description**
**Access Specialist**
**Pediatric Outpatient Rehab**
**$2,000 Sign-On Bonus**
**Job Summary:**
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
**Position Shift:**
Monday - Friday 8:00 AM - 5:00 PM
**Qualifications:**
High School Diploma or GED (or equivalent experience)
2 years relevant experience
**Department Summary:**
Pediatric Rehabilitation Services at Monroe Carell include occupational therapy, physical therapy, and speech therapy. We provide skilled assessment, consultation and treatment for children from infants to young adults who are recovering from an injury or surgery, or who are managing a chronic or congenital condition.
**Key Responsibilities:**
Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
Provides information to customer regarding appointment location, process steps, parking, etc.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
**Sign-On Bonus Requirements:**
The sign-on bonus is not applicable to current VUMC staff or former staff who have worked for VUMC in the past twelve months.
**Discover Vanderbilt University Medical Center:**
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
**VUMC Recent Accomplishments**
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
**US News & World Report:** #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
**Healthcare's Most Wired:** Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
**Becker's Hospital Review:** named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
**The Leapfrog Group:** One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
**American Association for the Advancement of Science:** The School of Medicine has 112 elected fellows.
**Magnet Recognition Program:** Received our third consecutive Magnet designations.
**National Academy of Medicine:** 22 members, elected by their peers in recognition of outstanding achievement.
**Human Rights Campaign Healthcare Equality Index:** 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
**Basic Qualifications**
High School Diploma or GED (or equivalent experience) and 2 years relevant experience
**Licensure, Certification, and/or Registration (LCR):**
**Additional Qualification Information:**
Successful completion of appropriate registration and scheduling system classes is required.
**Physical Requirements/Strengths needed & Physical Demands:**
Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
**Movement**
Occasional: Standing: Remaining on one's feet without moving.
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Occasional: Bimanual Dexterity: Requiring the use of both hands.
Frequent: Sitting: Remaining in seated position
Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
**Sensory**
Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
**Environmental Conditions**
**Req ID:** 2216203
Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.
Recommended Skills
- Clinical Works
- Consulting
- Physical Strength
- Communication
- Enterprise Messaging Systems
- Electronic Systems
Home Access Specialist
Patients Choice LLC -
Murfreesboro, TN
Pediatric Dentist
Cumberland Pediatric Dentistry & Orthodontics -
Smyrna, TN
Associate Pediatric Dentist at Middle Tennessee Pediatric Dentistry
Middle Tennessee Pediatric Dentistry -
Mount Juliet, TN
