Order Intake Supervisor

About us:

Vanguard Medical proudly partners with providers and patients in offering innovative best in class treatment options to assist in post-operative rehabilitation and recovery. We take great pride in providing superior service and therapies that allow patients to get back to experiencing the activities they love FASTER.

Job Summary:

Outstanding opportunity for an Order Intake Specialist to assist our team by overseeing the operations of our Order Intake department.

The Order Intake supervisor is responsible for managing a team of 8 employees and ensuring our insurance/benefit verification and prior authorization processes are running smoothly. They will assist with interviewing and hiring, will train new and current staff and will be responsible for reporting on department metrics.

Key Responsibilities

• Manage, monitor and provide feedback regarding the performance of the Order Intake team via daily metrics including inputting orders into the system, insurance and benefit verifications and POD tracking
• Become an expert and working Supervisor in all tasks associated with the processed of the department and the various software and spreadsheets utilized
• Provide a daily list of orders for each employee to work on and ensure that the errors rate is minimal
• Create an open line of communication/support with other departments including Dispatch, Billing, Product Specialists, Sales and Operations. Collaborate with other departments to resolve complex problems and improve processes.
• Ensure urgent orders are processed as top priority
• Assist in the interviewing process for Order Intake team personnel
• Inspire and motivate employees to perform their best through positive encouragement, incentive initiatives and training
• Perform employee performance evaluations
• Maintain a positive and collaborative culture within the department
• Ensure the team has proper updates and training regarding changes in departmental processes
• Lead by example to exhibit the highest level of professionalism
• Restructure and reorganize personnel and procedures as needed

Qualifications you must have:

• College degree preferably in Business or Healthcare Administration
• At least 3 years supervisory experience
• Order intake or Durable Medical Equipment experience preferred
• 3 years in a medical office setting with Insurance Benefit, Billing and Pre-Authorization experience
• Proficient data entry and Microsoft office skills

Qualities we look for:

• Multitasker who is calm, flexible and works well under pressure
• A proactive individual who can identify opportunities for growth and positive change
• Strong customer service focus
• Entreprenurial thinker with a hands-on approach
• Outstanding attention to detail
• Ability to thrive in a fast-paced environment with frequent change as standard

What we offer:

• Health, Dental and Vision Benefits
• 401k
• Generous PTO and paid company holidays
• Work-life balance
• Training and career development opportunities

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Shelton, CT 06484: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Insurance verification: 1 year (Preferred)
• Medical billing: 1 year (Preferred)
• Supervising: 3 years (Preferred)

Work Location: One location