Quality Assurance Associate

POSTED ON 7/22/2020 CLOSED ON 8/26/2020
VANTAGE CREDIT UNION Hired Organization Address Saint Charles, MO Full Time

Job Posting for Quality Assurance Associate at VANTAGE CREDIT UNION

Job Details

Job Location:    Admin Building - Saint Charles, MO
Position Type:    Full Time
Salary Range:    Undisclosed


Under the direction of the Director of Audit and Quality Assurance and the Chief Risk Officer, in accordance with established policies and procedures, is responsible for ensuring the credit union maintains accurate information of members, accounts, products and services.  This position will also assist with maintaining the quality and accuracy of member records and credit union data and is in compliance with applicable federal and state regulations, as well as, internal policies established by VCU’s Board of Directors and corresponding procedures.

  1. Review account activity and corresponding documents  for completion,accuracy and adherence to applicable procedures.

  2. Report the results of reviews in an approved format to appropriate branch or department supervisors.

  3. Recommend policy or procedure updates based on results found during reviews.

  4. Review documentation or other requirements after implementation of new products, services, documents or other training needs.

  5. Exercises independent judgment and critical thinking to resolve issues, suggest improvements, and embrace new ideas.

  6. Continues learning through credit union meetings, training, webinars, and other development opportunities.

  7. Maintain confidentiality of member information as well as results of any reviews and department information.

  8. Assist in conducting training for branch staff in related area as needed.

  9. Performs other duties and projects as assigned.



  • Incumbent should possess two or more years of financial institution experience.
  • Associate's degree or equivalent from two-year College or technical school; or two years' related experience and/or training; or equivalent combination of education and experience.


  • Keen attention to detail
  • Effective oral and written communication skills
  • Solid analytical and problem-solving abilities including the ability to probe sensitive and confidential issues with honesty, objectivity, and privacy
  • Ability to organize and prioritize while working independently as well as with others in a team setting
  • Excellent decision making skills
  • Working Knowledge of Microsoft products such as Office, Excel, Outlook, and PowerPoint
  • Ability to operate business machines such as but not limited to phone, copier, and a computer
  • Accountable for own actions


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