What are the responsibilities and job description for the AUTO SERVICE Service Writer position at Vara Chevrolet?
Vara Chevrolet is looking for a Service Writer to join our Service Team. The right candidate will have a strong work ethic, a friendly demeanor, a great customer service background, and basic computer and tablet skills. The day-to-day duties of this role include meeting with customers and listening to their vehicle needs, providing excellent customer service, closing service tickets, customer follow-up, and overseeing quality control.
BENEFITS
- Medical, basic life term, and ancillary benefits
- 401k
- Holidays
- Sick Leave
- Vacation
- Closed Sunday
- 5 day work week with alternating Saturdays
- Ongoing General Motors training
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers throughout the day every day
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience highly preferred
- Ability to read, write and speak English fluently
- Ability to understand and speak Spanish a plus
- Lives in the San Antonio, TX area
- Proficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At will employer.
General Service Technician
Midas Auto Service - JC -
Universal, TX
Automotive Service Manager
Midas Auto Service - JC -
Universal, TX
Service Advisor/Counter Sales
Midas Auto Service - JC -
Universal, TX
