What are the responsibilities and job description for the Enterprise Analyst position at Varcons?
Job Description
We are seeking a mid-level Enterprise Analyst for the overnight shift (11pm - 7:30am) in Alexandria, VA. The first 6 weeks will be onsite for training purposes (3 weeks from 8am to 4:30pm and the last 3 weeks from 11pm to 7:30am), then there will be opportunity for hybrid work, depending on network needs. This role supports large-scale network, systems, applications, services, and business activity through active monitoring, analysis of alerts, escalation, and communication.
Responsibilities
- Support a 24x7 environment, providing on-call support as needed, with a high degree of responsiveness and sound troubleshooting methodologies.
- Diagnose complex systems issues with multiple influencing factors.
- Investigate monitoring alerts, troubleshoot, and engage the support teams.
- Communicate the outage to senior leadership following approved guidelines.
- Analyze alerts using tools such as Splunk, Sitescope, and Qradar.
- Collaborate with support teams to track and escalate the issues as needed until resolved.
- Participate in identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems.
- Participate in analysis, design, and new construction of next generation IT systems.
- Responsible for understanding the needs of the customers and the capabilities of commercially available IT products and creating requirements that will allow implementation by the development team.
Requirements
- Education: BS in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline.
- 6 years of experience of which 2 must be specialized in one of these areas: Network Administration, Windows Administration, Unix/Linux Administration, Software Engineering, or General Systems Administration.
- Extremely proficient with Linux/Unix Environments and troubleshooting tools such as Instana.
- Broad understanding of Security Protocols including HTTPS, SSL, and SSO.
- Must have solid technical background with a focus on IT systems.
- Experience with cloud-based systems.
- Systems Engineer on 1 or more IT platforms preferred.
- USPTO experience preferred.
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