Variable Copay Coordinator – Natchitoches, LA

Are you interested in joining a rapidly-growing, dynamic Pharmacy Benefit Management company working in a full-plate plus environment? Variable Copay is growing and looking for incredible talent! Variable Copay is a dedicated team of specialized pharmacists, technicians, and representatives navigating the entire complicated specialty pharmacy process to provide a concierge experience to our clients for a bottom-line substantial reduction in cost.

Currently, we are experiencing accelerated growth in a rapidly changing industry. There's never been a better time to join our team! We are seeking motivated, coachable, self-driven individuals that possess a servant leadership philosophy and are looking for long-term positions at Variable Copay.

Role and Responsibilities

The Variable Copay Coordinator is responsible for maintaining an effective and professional relationship with clients and members while positively representing Southern Scripts and Variable Copay.

• Main ‘go-to’ person for offsite pharmacies VCP questions
• Oversees Prior Authorizations, insurance accounts, coupons and pricing
• Update coupons and other information in Solo Rx
• Provides high end customer service with internal and external clients
• Develops training for Variable Copay as deemed necessary by Management Team
• Assist Southern Scripts Team (Customer Service, Implementation Team) with SS/CRx eligibility requests, medication overrides, CRx requests,
• Help develop new processes to implement Groups and improving Variable Copay process
• Take incoming calls from offsite pharmacies with Variable Copay questions and overrides
• Own the Checks and Balances process
• Any other duties required to maintain a productive environment
• On-Call
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy – physically, mentally and financially.

• Medical, Dental, Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Required Skills and Competencies

• Strong phone skills in dealing with members, HR departments and Physicians
• Display flexibility and adaptability to changing environments.
• Function effectively under stress.
• Adhere to deadlines.
• Demonstrate integrity, concern for others, interpersonal skills, interest and motivation.
• Demonstrate a strong work ethic.
• Ability to respect confidentiality of patient information is required.
• Understanding of medical terminology and calculations is required.
• Familiarity with medication names and general uses
• Ability to work as a team and individually to attain personal and departmental goals
• Basic math and computer skills are required.
• Proficient in Microsoft Office and industry related software programs.

Supervisory Responsibility

Ability to manage and supervise both licensed and non-licensed health care professionals if needed

Position Type and Expected Hours of Work

This is a full-time, non-exempt (hourly) position. Days and hours of work are Monday through Friday, 8:00 a.m. to 6:00 p.m., with occasional after-hours or weekend duties.

Required Education and Experience

• High School or equivalent
• Critical Thinker and problem-solving skills
• Good Time-Management skills
• Good interpersonal skills
• Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Good phone etiquette
• Organizational Skills
• 5 Year customer service with members and clients
• 3 Years Pharmacy Tech experience or equivalent work experience
• PBM Knowledge
• Project Management Skills

Variable Copay and all entities provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Variable Copay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Variable Copay expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Variable Copay employees to perform their job duties may result in discipline up to and including discharge.