Head, Customer Success (EMEA & APJ)

Varicent is the industry leader in developing Sales Performance Management (SPM) software, enabling businesses worldwide to Plan, Operate and Pay effectively to drive sales performance and growth. A named Leader in the Gartner Magic Quadrant for Sales Performance Management seven times in a row, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization. Head of Customer Success, EMEA & APJ will play an important role in helping our customers maximize value from Varicent products. The Customer Success team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. They delight customers by understanding their organizational goals and unique challenges, then aligning the right Varicent resources and products to best meet their needs.  In this role, you will lead a team of CSMs who own and manage strategic customer relationships. You will be accountable for the success of your team and their customers. You will share your understanding of CS best practices, including onboarding, renewal, upsell/cross sell, customer journey and stakeholder mapping strategies and our products & services to ensure the team is delivering value, developing trust and expanding relationships with the customers under your care. Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact