Team Leader - Disputes and Back Office Operations

Varo is on a mission to redefine banking so it's easy for everyone to make smart choices with their money. Our app offers bank accounts and high-yield savings accounts that don’t cost a thing, tools to help you manage your money and save automatically, and invitation-only personal loans at competitive rates. On the contrary, traditional banks charge fees, offer next-to-nothing savings rates, and don’t work with their customer’s best interests in mind. Varo is distinct from other fintechs: With preliminary approval for a bank charter from the Office of the Comptroller of the Currency (OCC), we're on our way to becoming the first mobile-centric national bank in the country. Our unique team combines the best people in tech and banking, and we’re wildly passionate about keeping our customers happy by helping them manage and grow their money. Based in San Francisco and privately held, Varo has raised $189M to date, led by Warburg Pincus and The Rise Fund / TPG Growth. ABOUT THE BACK OFFICE OPERATIONS TEAM Varo is here to change the banking industry.  We work hard to create the best personal banking experience possible.  We’re responsible for building a lasting relationship with our customers; they know we care about helping them grow! We’re accountable for all service channels that we use to communicate, respond, and interact with customers.  This includes digital, voice, and social media servicing. We support all of Varo’s banking features such as personal accounts, savings accounts, account aggregation, lending products, and many more to follow.   WORK WE'VE DONE AND WHERE WE'RE GOING We’re designing a best in class servicing strategy that fits the lifestyle of our target customers.  Come and help us bring that strategy to life! We’re currently a small group; you’ll have the opportunity to learn, design, and build something amazing.  We need people who are excited to solve problems and build the bank of the future! Learn more about Varo by following our: Facebook - https://www.facebook.com/varomoney/ Instagram - https://www.instagram.com/varomoney/ LinkedIn - https://www.linkedin.com/company/varo-money-inc./ Twitter - https://twitter.com/varomoney Engineering Blog - https://medium.com/engineering-varo We hope to hear you say, "I'm in."