Customer Success Assistant

Vayu Inc at Phoenix, AZ is looking for Customer Service Representatives to support our client’s products. Make a difference in the lives of those reaching out for help. Use your passion to assist others by having straight-forward conversations with customers on how to best use our client’s products.

Earn up to $23/hr. with the option to choose where you work after a successful in-person training!

Working at Vayu Inc

• Handle customer interaction ensuring our Customers get an exceptional level of service.
• Ensure members are achieving desired service levels, providing regular performance feedback.
• Facilitates orders, create new accounts, maintaining accounts, providing product recommendations based on customers need, and providing payment options.
• Enter appropriate and correct data into our systems and applications.
• Work as part of a team to make sure we answer queries quickly and that we deliver an excellent service.
• Resolve customer service complaints by identifying the root cause and ensuring appropriate actions are taken to resolve the situation and avoid it in the future.
• Ensure all communication with customers is professional and meet our standards.
• Investigate customers' problems and solutions.
• Update job knowledge about new product information, business processes, systems and participating in educational opportunities.

Additional Job Information

· Flexible scheduling available, including evenings & weekends only (after training)

· Paid holidays, after day one.

Duties & Qualities

• High school diploma
• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued
• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)
• Showcase a professional and friendly manner when interacting with customers.
• Ability to calmly respond to customers whatever the circumstances
• Ability to build rapport and develop a relationship with our customers.
• Team skills (supporting other team members and providing answers to questions to other colleagues)

Job Types: Full-time

Pay: Up to $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

Salary : $19 - $23