Client Service Representative

About Our Hospital:

University Animal Hospital is a small animal veterinary facility with 8 doctors and offering full-service boarding. We also offer many important specialty services such as laser surgery, dentistry, endoscopy, digital x-ray, ultrasound, and EKG. As Tempe’s first veterinary hospital we have been serving our loyal clients and patients since 1962, we strive to provide exceptional patient care and personal customer service. This dedication to excellent care is why we are certified by the American Animal Hospital Association and American Boarding and Kennel Association. We highly encourage you to visit universityvet.com to learn more about us and join the family!

About the Position:

University Animal Hospital is seeking an experienced customer service representative to join our front desk team. We are looking for a dependable, compassionate, and hard working individual who has the ability to deal with many different personalities and tasks efficiently and accurately. This position is full time and requires employees to have a flexible schedule. Our hospital is open 7 days a week.

Monday through Friday 7:00AM to 7:00PM

Saturday 8:00AM to 4:00PM

Sunday 8:00AM to 4:00PM

Shifts vary between these times.

Essential Responsibilities and Tasks:

• Greets clients with a positive and friendly demeanor
• Conducts themselves in a professional manner
• Experience with a multiline phone system, fax, email, and electronic medical records
• Promptly process accurate and thorough check in and check out procedures.
• Maintains cleanliness of lobby
• Schedules appointments and boarding reservations
• Cash and credit card transaction processing
• Uses hospital software, WOOFWare, to look up and document client and patient history.
• Additional job duties as assigned.

Qualifications:

• Must be 18 years of age
• High school diploma or equivalent.
• Ability to work nights, weekends, and some holidays.
• Entry level position, with previous medical or veterinary receptionist experience preferred.
• Ability to meet physical demands of the job (long periods of sitting, standing, bending, arm extension, hand and finger movement.)

Benefits:

• Health benefit options including dental and vision (after 30 days of service)
• Vacation and sick pay (after 90 days of service)
• Competitive hourly compensation based off of experience ($11 to $13)
• Extensive employee pet care discounts
• Close proximity to doctors and nurses allows additional education and experience in the veterinary field.
• Growth potential with a close, family oriented hospital team

To be considered:

Please attach your resume which needs to include your email address and contact number. The body of your email needs to include a brief description as to why you would make a good candidate for this position and why you would like to work here at University Animal Hospital. We look forward to hearing from you and hope for you to begin an outstanding and long-lasting career with us! We are an equal opportunity employer.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com