Med Spa Manager

About the role:

The Spa Manager oversees the spa's operations, including people management, scheduling, membership sales and retention, and achieving goals and KPIs. The Spa Manager will promote the company's brand, have a passion for sales and drive employees to be their best, most authentic selves.

What you’ll do:

• Oversee all aspects of spa operations, with a focus on exceeding membership and sales targets retail goals
• Promote services to drive upgrades, memberships, and retail sales
• Retain, manage, coach, train, motivate, and develop a team of Estheticians, Nurse injectors and Guest Experience Specialists
• Handle administrative tasks including but not limited to inventory management, staff scheduling, and operational reporting
• Deliver exceptional customer service by exceeding guest expectations by greeting, assisting, and quickly responding to questions and needs
• Maintain a professional and impeccable spa environment
• Foster a sense of community, team, and structure by executing the implementation of policies, procedures, and processes
• Promote and sell VCI Med Spa memberships and retail products to our guests

What you’ll have:

• Demonstrated management experience as a sales manager, operations manager, or general manager. (Spa experience a plus)
• A passion for people, sales, and unparalleled customer service
• Strong leadership presence with an ability to coach and manage team members through complex work-related issues
• Excellent verbal, written, and interpersonal skills, including an ability to communicate with confidence with guests and co-workers
• An ability to identify and problem solve, set expectations, goals, and delegate tasks in an ever-changing work environment
• Superior organization and problem solving with experience in project management
• Outgoing, positive, cheerful, engaging, energetic, and resourceful
• Results-oriented, metrics-driven approach
• Flexibility with schedule, including availability to work days, nights, weekends, and holidays
• A polished, professional appearance at all times

Job Type: Full-time

Pay: $52,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Tinley Park, IL 60487: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team management (Required)

Work Location: In person

Salary : $52,000 - $70,000