What are the responsibilities and job description for the Call center supervisor position at VCU Health?
The Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents.
Licensure, Certification, or Registration Requirements for Hire : N / A Licensure, Certification, or Registration Requirements for continued employment : N / A Experience REQUIRED : Minimum of three (3) years of administrative and / or supervisory experience Previous experience with Microsoft Office applications (at the intermediate level) and e-mail / calendaring Experience PREFERRED : Previous experience in an academic medical center Previous experience in the following areas : health insurance, HMO and managed care, GE / IDX and Cerner order entry, room scheduling and medical terminology Education / training REQUIRED : High School Graduate or equivalent Education / training PREFERRED : Bachelors Degree in Business, Accounting or closely related field from an accredited college Independent action(s) required : All day-to-day operations of the department handled independently.
Advice and guidance are sought from the Administrator / Manager on an as needed situational basis and when there is a major impact on activity outside the department.
Actions that are taken without prior approval include daily operational functions and communication with physicians, patients, admissions and related departments in support of patient needs and unit operations.
Manages and trains all staff as needed. Works effectively with diverse and expansive populations and prioritize and adequately handle multiple tasks.
Works effectively with multiple departments to facilitate optimal functioning of the department to meet patient, staff and provider needs.
Supervisory responsibilities (if applicable) : Provides direct line supervision for multiple Call Center staff in one or more Accounting Units (AUs), including scheduling, performance evaluations, disciplinary action, hiring / interviewing, etc.
Additional position requirements : N / A Age Specific groups served : Adolescence Adult Geriatric Physical Requirements (includes use of assistance devices as appropriate) : Physical : Lifting less than 20 lbs.
Activities : Prolonged sitting, Walking (distance)Mental / Sensory : Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional : Steady pace, Able to handle multiple priorities, Fast pace environment, Frequent and intense customer interactions, Able to adapt to frequent change
This role will be initially focused on the SCC; however, the long-term responsibilities may include, but not limited to varying aspects of the Patient Appointment Center.
Last updated : 2024-06-11
