What are the responsibilities and job description for the Patient Access Supervisor position at VCU Health?
The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure efficient and effective operations.
This may include a combination of some or all the following: reception; insurance verification; patient scheduling; patient registration; and co-pay/co-insurance collection.
The Patient Access Supervisor supervises registration/scheduling staff. This role optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance.
The Patient Access Supervisor monitors and maintains performance improvement results. This role ensures all staff exhibit patient service expectations consistently.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED
Two(2) years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor's office, medical practice, etc.)
Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements
Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring
Experience PREFERRED
One (1) or more years of previous supervisor/management experience
Education/training REQUIRED
Associate Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience may be considered in lieu of education.
Education/training PREFERRED
Completion of medical terminology and/or other healthcare related courses
Bachelor's Degree in Business, Accounting or closely related field from an accredited program
Independent Action(s) Required
Supervises assigned staff and daily operations of area(s) and evaluates performance.
Coordinates and delegates daily work assignments.
Monitors workflow and makes alterations, as needed.
Serves as contact and liaison with other departments.
Identifies and implements process change to improve patient services and staff productivity.
Partners with management to address issues that require immediate attention, i.e. policies violations, conflicts of a sensitive nature or that would be considered unusual in nature.
Job duties may include the access to and/or contact with medications and related supplies.
Supervisory Responsibilities (if Applicable)
Hires, trains, and mentors assigned staff.
Approves/denies leave request.
Evaluates performance of all FTEs.
Participates in disciplinary actions.
Manages/oversees other areas in the absence of the Manager.
Keeps employees abreast of priorities, activities and procedural/policies changes.
Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.
Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.
Additional Position Requirements
Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs.
May be considered part of essential staffing, depending on the assigned area.
Age Specific groups served: N/A
Physical Requirements (includes Use Of Assistance Devices As Appropriate)
Physical - Lifting less than 20 lbs.
Activities: Prolonged sitting, Walking (distance)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
This may include a combination of some or all the following: reception; insurance verification; patient scheduling; patient registration; and co-pay/co-insurance collection.
The Patient Access Supervisor supervises registration/scheduling staff. This role optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance.
The Patient Access Supervisor monitors and maintains performance improvement results. This role ensures all staff exhibit patient service expectations consistently.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED
Two(2) years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor's office, medical practice, etc.)
Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements
Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring
Experience PREFERRED
One (1) or more years of previous supervisor/management experience
Education/training REQUIRED
Associate Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience may be considered in lieu of education.
Education/training PREFERRED
Completion of medical terminology and/or other healthcare related courses
Bachelor's Degree in Business, Accounting or closely related field from an accredited program
Independent Action(s) Required
Supervises assigned staff and daily operations of area(s) and evaluates performance.
Coordinates and delegates daily work assignments.
Monitors workflow and makes alterations, as needed.
Serves as contact and liaison with other departments.
Identifies and implements process change to improve patient services and staff productivity.
Partners with management to address issues that require immediate attention, i.e. policies violations, conflicts of a sensitive nature or that would be considered unusual in nature.
Job duties may include the access to and/or contact with medications and related supplies.
Supervisory Responsibilities (if Applicable)
Hires, trains, and mentors assigned staff.
Approves/denies leave request.
Evaluates performance of all FTEs.
Participates in disciplinary actions.
Manages/oversees other areas in the absence of the Manager.
Keeps employees abreast of priorities, activities and procedural/policies changes.
Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.
Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.
Additional Position Requirements
Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs.
May be considered part of essential staffing, depending on the assigned area.
Age Specific groups served: N/A
Physical Requirements (includes Use Of Assistance Devices As Appropriate)
Physical - Lifting less than 20 lbs.
Activities: Prolonged sitting, Walking (distance)
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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