- Manage Office365 environment at L2, L3, and L4 levels and must know exchange servers and their roles
- Must have Migration EXO experience
- Must have working experience with retention and deletion policies
- Must have working experience in tagging
- Must have worked on Archival policies EXO online
- Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
- Troubleshoot OS, Network, and storage-related issues
- Working Experience with different types of connectors available in exchange/Office 365
- Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server, and Active Directory
- Must know different licenses in Office 365 and different types of admin groups.
- Must know the kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
- Sound knowledge of Email clients like Microsoft Outlook, MS Teams, and OWA
- Experience in DLP policies, Transport Rules, and online Archive and provide solutions or recommendations on improvements
- Good knowledge of Mail Archiving solution, troubleshooting, and configuration of Anti-spam, SPF, DMARC, DKIM, Addressing client connectivity, Addressing service availability issues within the organizational span of control
- Manage services using the supplier, and the client implemented ITIL processes and practices
To adhere to quality standards, regulatory requirements, and company policies
To provide support for on-call escalations and doing incident & problem management
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
To participate or contribute to the business in the creation of proposals to drive Service improvement plans
Knowledge of Lotus Note/Domino is plus
Knowledge/Experience of MS Teams, Sharepoint, and eDiscovery as an Admin is Plus
Minimal job requirement
- Overall experience 8-10 years 4 to 5 years managing a large-scale O365 hybrid environment
- A Master’s degree and Microsoft Certification are a plus
- Previous Microsoft Office 365 administration and troubleshooting experience is required
- Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, TCP/IP (OS, firewalls configuration)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Job Type: Full-time
Salary: $95,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Migration EXO: 5 years (Preferred)
- Exchange Admin-Office 365: 8 years (Preferred)
Work Location: On the road