Microsoft Exchange Administrator

• Manage Office365 environment at L2, L3, and L4 levels and must know exchange servers and their roles
• Must have Migration EXO experience
• Must have working experience with retention and deletion policies
• Must have working experience in tagging
• Must have worked on Archival policies EXO online
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
• Troubleshoot OS, Network, and storage-related issues
• Working Experience with different types of connectors available in exchange/Office 365
• Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server, and Active Directory
• Must know different licenses in Office 365 and different types of admin groups.
• Must know the kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
• Sound knowledge of Email clients like Microsoft Outlook, MS Teams, and OWA
• Experience in DLP policies, Transport Rules, and online Archive and provide solutions or recommendations on improvements
• Good knowledge of Mail Archiving solution, troubleshooting, and configuration of Anti-spam, SPF, DMARC, DKIM, Addressing client connectivity, Addressing service availability issues within the organizational span of control
• Manage services using the supplier, and the client implemented ITIL processes and practices

To adhere to quality standards, regulatory requirements, and company policies

To provide support for on-call escalations and doing incident & problem management

To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

To participate or contribute to the business in the creation of proposals to drive Service improvement plans

Knowledge of Lotus Note/Domino is plus

Knowledge/Experience of MS Teams, Sharepoint, and eDiscovery as an Admin is Plus

Minimal job requirement

• Overall experience 8-10 years 4 to 5 years managing a large-scale O365 hybrid environment
• A Master’s degree and Microsoft Certification are a plus
• Previous Microsoft Office 365 administration and troubleshooting experience is required
• Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, TCP/IP (OS, firewalls configuration)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

Job Type: Full-time

Salary: $95,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Migration EXO: 5 years (Preferred)
• Exchange Admin-Office 365: 8 years (Preferred)

Work Location: On the road