CRM Assistant

Vedder Price is seeking a CRM Assistant. The CRM Assistant reports directly to the Marketing Technology Manager and works in conjunction with Marketing Technology Assistant to maintain the integrity of contact data and information within the CRM system and plays a crucial role in enhancing the firm's marketing and business development efforts. This position will be located in the Chicago Office and the shift hours for this role are from 10:00 a.m. to 6:00 p.m. CT.

As the CRM Assistant, your duties will include, but not be limited to:

The CRM Assistant will be responsible for assisting in the implementation and maintenance of the firm's client relationship management program InterAction (or other CRM platform should the firm purchase it). Other responsibilities include:

InterAction User Skills

• Understand basic InterAction concepts such as company association, address sharing, folder linking, global and folder-specific additional fields, and public and private contacts
• Understand advanced InterAction concepts such as Data Change Management tools, Folder Dependency Analyzer and Contact Types
• Experience with building and developing reports regarding activities, additional fields, and relationships within InterAction

Research Skills

• Perform research, both internally and using internal and external resources, such as the ERM signature scraping tool and enterprise email communications
• Ensuring that changes to contacts are verified
• Provide research and analysis to attorneys, practice group and marketing department

Data Maintenance and Manipulation Skills

• Maintain the integrity of contact and company record data
• Create, maintain and update lists for mailings and other communications
• Merge duplicate records while ensuring data integrity
• Perform regular data cleanup and standardize company names, address data and ensuring necessary data fields are populated
• Format complex searches and reports

Other

• Serve as backup/support for email marketing activities to Marketing Technology Assistant
• Supporting marketing communications and business development activities
• Understand the importance of keeping all information seen while performing data conversion and cleanup duties confidential

Skills & Competencies:

• Research skills and knowledge of relevant sources of information
• Appreciation for and dedication to maintaining confidentiality
• Attention to detail and accuracy
• Strong interpersonal skills

Qualifications & Required Experience:

• Prior CRM experience or experience managing a large contact database within the legal environment such as ContactEase, InterAction or Microsoft CRM4Legal is required
• BA/BS in Marketing, IT, Computer Science, MIS or other related field preferred but not required
• A minimum of two years of demonstrated success in data governance and data management preferred
• A strong working knowledge in Microsoft Office Suite (Word, Outlook, Excel) is required

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.