Project Manager

Title: Project Manager

Duration: 12 months contract (possible extension)

Location: Santa Clara, CA(Hybrid)

Job Description:

• Forge trusted relationships with customers of different cross-functions who are managing these multiple programs.
• Maintain Master Project Plan including project timing of all multiple programs, maintain dependencies of the programs, risks, and challenges.
• Work with the Program Leader in communicating with high-level stakeholders of customers.
• Track the weekly status of multiple programs, and drive meetings, issues, and responsibilities.
• Interact with the Core Team through scheduled meetings and develop 1-1 rapport with them to ensure they partner in facilitating successful enablement.
• Work with ServiceNow architects, and stakeholders to solve stalemates/ drive for resolutions of Key Business Decisions, assisting OCM in driving changes, understanding & managing Risks/ issues.
• Preparing contents / PowerPoint decks for SteerCo and OpCO meetings in discussion. Templates are available.
• Preparing decks for different meetings with Core teams/ or any problem-solving meetings.
• Review the content of weekly status updates with the Program Owner so that it can be sent to all functions and stakeholders involved in the project.
• Communicate the status of development/product completion (different stages) to all stakeholders in discussion with the program Owner.
• Follow-up with the responsible team for mitigating Risks/ resolving issues / Actions.
• Developing Minutes of Meetings, and action points after all key meetings.
• Interacting with the engineering team regularly to understand the updates/ progress and provide inputs.
• Create weekly status updates as per the template.
• Produce high-quality deliverables as both an individual contributor and part of a team.
• Collaborate with other teams across functions to identify new ways to bring value to our clients.
• Understanding of Entitlements/ Licensing/Pricing business process.
• Experience in managing transformation projects in Pricing, Entitlement, and Sales in software companies will be an added advantage.
• Good articulation & presentation skills to a diverse audience.