Service Technician

Velocity Dynamics (VeloDyne), a leading manufacturer of equipment used to enhance environmental water & wastewater treatment, is seeking a Service Technician with an interest in the environmental field.

Position Title: Service Technician

Position Department: Service

JOB SUMMARY:

RESPONSIBILITIES:

• Coordinate and schedule field service visits with potential of traveling 60% of the time.
• Complete and maintain field service expense reports.
• Follow up on warranty status with customers and manufacturers of devices.
• Report product deficiencies to Company management.
• Maintain demo / prototype systems at customer locations as required.
• Read and interpret P&ID and electrical schematics.
• Perform quality assurance and work with Shipping & Logistics Coordinator to meet critical shipping schedules.
• Layout and wiring of industrial control panels (back panels and doors).
• Interconnecting industrial control panels with skid mounted equipment.
• Troubleshoot and diagnose failures, test control systems and execute repairs in-factory or at customer site.
• Troubleshoot and repair fluid handling systems (experience with fittings, tube bending, leak detection, etc.).
• Communicate with customers about system status and schedule maintenance.
• Document problems and issues together with diagnostics procedures and problem resolution.
• Travel for equipment start-ups and other field service as needed.
• Over-the-phone trouble shooting and customer service.
• Maintain a clean and efficient shop & production area.
• Perform the responsibilities of mechanical assembler as needed.
• Work with the Service and Production Manager(s) to make sure expanded items are maintained at proper levels to meet project-specific and service / maintenance goals.
• Assists Engineering Department with problem solving and testing for product issue resolution.

Secondary Duties

• Other duties as assigned

QUALIFICATIONS:

Education and/or Experience

• HS/GED; Associates degree in mechanical or electrical technology (or applicable field) preferred
• 3-5 years’ experience servicing complex equipment, particularly in production of industrial control panels and instrumentation; mechanically inclined.
• Experience in production of mechanical, plumbing components, drilling measurement skills; learns quickly.
• High level safety and health awareness.

Knowledge, Skills & Abilities

• Must be available to travel on a daily basis.
• Clear and concise oral and written English language communication skills required, including proper grammar and e-mail etiquette.
• Ability to follow verbal and/or written instructions.
• Ability to work under high pressure conditions and to successfully handle stressful situations efficiently, professionally and effectively.
• Excellent analytical and problem-solving skills.
• Ability to make timely and sound decisions.
• Detail oriented, with a high degree of follow-through.
• Strong organizational and time management skills.
• Ability to work on multiple concurrent projects and activities and adapt quickly to time-sensitive needs.
• Strong interpersonal skills and customer service orientation.
• Ability to work independently and as part of a team.
• Ability to establish and maintain effective and professional working relationships with co-workers, management and members of the various business units.
• Ability to adapt and work well with a variety of personalities.

Position Working Environment:

Manufacturing environment. Frequent exposure to environments containing dust, machine noise, and welding equipment. Frequent standing, walking, and lifting loads under 50 pounds.

Additional Information:

This Position Reports To: Service Manager

Department / Classification: Service

Type: Full Time, Non-Exempt

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

VeloDyne is committed to diversity and equality in employment. All candidates are selected for positions based on job-related factors.

The Immigration Reform and Control Act requires that we verify and document employment eligibility for all new employees by the end of the third day of work.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

COVID-19 considerations:
VeloDyne aligns with the COVID-19 policies and requirements of our local health department and the CDC.

Work Location: Multiple Locations