What are the responsibilities and job description for the Ride Operations position at Venator?
Rider Operations
Location: Foster City, CA
Duration: 6 months
Job Description:
Responsibilities Include:
Provide live rider support before, during and after missions through a variety of support channels
Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated
Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions
Assist with testing and data collection to evolve processes and tools to support observed customer needs
Uphold a safety-centric, inclusive, and open-communication culture
Requirements:
2 years of experience in customer service, retail, or another customer-facing role
Experience working in a cross-functional team
Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
Excellent computer skills and problem solving ability
Proven ability to adapt and drive progress against goals in ambiguous, changing environments
Proactive mindset and resourcefulness
Positive attitude with a growth mindset
Preferred Skills:
Experience in high-stress situations, including knowledge of de-escalation techniques
Proficiency in various customer support and collaboration tools
Basic QA testing experience.
Job Type: Contract
Pay: $28.00 - $29.00 per hour
Benefits:
- Health insurance
Schedule:
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $28 - $29
