What are the responsibilities and job description for the GA - IT Help Desk Manager position at Vensure Employer Services?
Job Summary
Lead/manage IT Help Desk team through training, coaching, development of team members and ensuring their performance.
Skills & Attributes
Ability to manage and prioritize multiple tasks (e.g., critical tickets, ad-hoc end user requests, reporting). Ability to resolve conflict and communicate with management regarding team performance, needs, and issues.
Education
Lead/manage IT Help Desk team through training, coaching, development of team members and ensuring their performance.
Skills & Attributes
Ability to manage and prioritize multiple tasks (e.g., critical tickets, ad-hoc end user requests, reporting). Ability to resolve conflict and communicate with management regarding team performance, needs, and issues.
Education
- AA or BS degree in a technical field (e.g., computer science).
- Help Desk-related training/certifications (e.g., CompTIA A , N , etc.)
- Vendor-specific (e.g., Microsoft, Cisco)
- IT industry certifications.
4 years as an IT Help Desk Tech and/or Jr. Systems Admin. 2 years as a lead/Tier II Tech.
Position Level
Managerial (front line)
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