Senior Account Manager

Description

Venture Solutions

Job Description

Job Title: Senior Account Management

Department: Venture Solutions

Reports To: Director of Customer Logistics

Responsibilities:

· Manage multiple accounts; develop positive working relationships with all customer touch points

· Drive client retention, renewals, upsells and client satisfaction

· Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

· Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

· Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

· Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

· Prepare campaign insights reporting, including analysis and research

· Manage weekly campaign status documents for review

· Work closely with Finance on billing set up and invoicing

· Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

· Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

· Provide input on new processes and workflows as needed

· Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Requirements:

· 5 years experience in Customer Success and/or Account Management

· Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

· Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

· A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables

· Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships

· Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

· Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations

· Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients

· Bachelor's Degree in appropriate field of study or equivalent work experience

· Strong analytical skills

· Working knowledge and experience with contracts and contract negotiations

· Demonstrated ability to work independently and remain motivated

· Working knowledge of computers and Microsoft office suite of services

· Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

· Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks

Senior Account Manager top skills & proficiencies:

· Analytical Skills

· Motivation

· Adaptability

· Problem Identifier and Solver

· Handle Multiple Priorities

· Organizational Skills

· Written and Verbal Communication

· Ambition

· High Energy

· Will to Succeed

· Team Management Skills