What are the responsibilities and job description for the VP of Operations position at Veo?
At Veo, were bringing the next generation of mobility sharing to cities and universities globally through electric bikes and scooters . We design and engineer our own vehicles, hardware, and software systems to provide a greener, healthier mode of transportation to make the communities we serve more sustainable and livable. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day! Were looking for exceptionally talented individuals who are ready to take on exciting challenges and own solutions.
Job Summary
As Veo’s VP of Operations, you will be responsible for the entire operations function of the business. You will lead a large, talented, and highly-distributed team to solve the most complex operations challenges in micromobility industry. Your goal is to achieve financials targets (revenue, and profitability), build world-class teams, and deliver the best possible experience to our riders. You will join the leadership team and work closely with the founders.
Responsibilities:
• Own the operations functions of the business and report directly to the President & co-founder
• Responsible for delivering key financials targets and operations OKRs:
o Manage P&L across all markets
o Identify problems, build plans and drive implementation to improve revenue and profitability
o Develop and own operations KPIs, including fleet uptime, labor productivity, etc; make data-driven decisions to drive continuous improvement
• Build and lead teams:
o Lead market operations (GMs, OMs, field teams), central operations (fleet health, efficiency, compliance, launch), business operations (vendors management, warehouses and vans, safety, procurement) teams
o Set day-to-day priorities and ownership for the teams; hold the teams accountable for delivering the results
o Own quarterly budget, plan resources, own the decisions of change management in the team
• Build fundamentals for scale:
o Drive new initiatives and drive improvement in system & tools to make operations as efficient as possible
o Create structures and processes to ensure effective collaborations between teams
o Set clear strategy and direction for scale / remove bottlenecks
• Work closely with engineering, finance, HR, partnership, and supply chain team to deliver company objectives and key initiatives
• Travel frequently to local markets
• Develop close relationship with front-line workers
• Shape the strategy for Veo as a core member of Veo’s leadership team
Requirement:
• B.S/M.S in Management, Logistics, Engineering, or related field/MBA is a plus
• 15 years experience in operations management, business consulting or related field in a fast-paced, operations focused environment
• Proven track record in managing large teams in complex environments
• Experience working in startups; know how to operate effectively with lean resources, changing priorities, and ambiguity
• Ability to think strategically and also act practically
• An operational leader with a bias for execution who seeks to identify and drive improvements at all levels
• Must be data-driven / make data-driven decisions, and know how to use data to tell the good story
• Willingness to get hands dirty and travel up to 40% of the time
Benefits and Perks:
• Stock options
• Unlimited PTO
• Medical/dental/vision coverage
• 401k with 3% match
• Opportunity to work in a fast-paced technology company
