What are the responsibilities and job description for the Collection Team Lead position at Veolia?
Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!
Role Summary/Purpose:
The Collection Team Lead will be responsible for the oversight of the Asset Care collections team as well as synchronized reporting, dispute management and associated activities with the global shared service order-to cash-team to promote and manage timely customer payment and cash applications.
Essential Responsibilities:
Maintain Past Dues, Customer-Hold weekly reporting.
Coordinate collection efforts of existing field staff.
Publish monthly past due performance metrics.
Partner w/billing cycle time lifecycle - credit/order block as needed before standard practice guidelines.
Monitor and report Bad debt reserves (BDR).
Engage in customer meetings/discussions to resolve receivables issues.
Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
Publish Monthly Cash/credit/dispute metrics.
Partner with the shared service cash/order to cash team to enable efficient cash collection.
Credit card reconciliation when necessary.
Reduce delinquency for assigned accounts.
Serve as Lead on the weekly regional past due action calls.
Coordinate collection efforts and provide support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
Minimum Qualifications/Requirements:
High School diploma or GED required. Associate degree in business from an accredited college or university preferred.
Five (5) years of experience or equivalent combination of education and experience required. Billing and collections experience a plus.
Proficiency in SAP Sales/Distribution, Customer Service a plus.
Professional level experience with Google Workspace and/or Microsoft Office products.
Desired Characteristics:
Problem-solving ability.
Ability to work with internal and external customers as well as the ability to work independently.
Ability to work under pressure in a fast-paced environment.
Effective organization skills and attention to detail.
Strong analytical and time management skills.
Strong interpersonal skills.
Strong verbal and written communication skills.
Strategic thinker and results oriented.
We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!
