What are the responsibilities and job description for the Contract Control Manager position at Veolia?
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The position's purpose is to manage new account onboarding and pricebook creation within Veolia's systems for new accounts. Additionally, this position will manage all pricebook changes for existing accounts, as well as manage ticket errors related to / caused by pricebook setup.
Primary Duties/Responsibilities:
- Work closely with the sales team to ensure proper onboarding of new accounts: set up new customers in AMS, initiate credit checks etc.
- Create customer Pricebook (Headquarter (HQ) or Bill-To (BT)) for newly onboarded accounts. Manage best practices for pricebook creation to limit ticket errors on Jobs/Tickets.
- Owner of all HQ and BT pricebook changes for all branch customers, including new service codes/waste types, as well as taking the lead on executions of yearly price increases within pricebooks.
- Own the resolution of Ticket Errors that are related to issues with pricebook setup (e.g., price does not exist, etc.).
- Work with Account Managers to standardize offerings, prices, and price assumptions (ultimately reducing the number of different customer price books).
- Be a source of RPM expertise across all functional groups.
- Other duties and responsibilities as assigned by Customer Excellence Manager.
Work Environment:
- Works indoors with occasional exposure outdoors and weather conditions.
Qualifications
Education/Experience/Background:
- Strong analytical experience.
- Experience using ESS’s systems (especially RPM/ Salesforce) or similar.
- Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding.
- Some customer engagement experience.
- Preferred degree or equivalent experience in science, mathematics, or business.
Knowledge/Skills/Abilities:
- High attention to detail.
- Highly organized and structured - able to follow a standard process.
- Knowledge of, or ability to build knowledge of, the hazardous waste business.
- Customer focused mindset/ ability to help customers.
- Able to work collaboratively across different functions and to both help and secure help from colleagues.
Required Certification/Licenses/Training:
- Veolia Training as required.
- High School Diploma.
Physical Requirements:
- Ability to continuously sit throughout the day and occasionally standing, and walking.
- Continuous fine finger movement, and eye-hand cordination.
- Occasional bending, twisting, and reaching above the shoulder level.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
