IT Support Engineer

Company Description

We are a global leader in the development and manufacturing of active pharmaceutical ingredients, focused on specialist niches with expertise in highly regulated and complex chemistries. Formerly part of Johnson Matthey, we have over 50 years of experience navigating the challenges of the global healthcare industry, and nurturing long-standing, trusted customer relationships. Operating within two divisions, Generics and Originators, we deliver a differentiated service offering to pharma and biotech customers for every stage in the drug development lifecycle.

Job Description

Ensure infrastructure across the site or collection of sites is performing to standard.  Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations.

·  Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (inc wifi) and other computer and telecommunications equipment. 

·  Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems. 

·  Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new workplace setups. 

·  Carry out basic systems operation duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management. 

·   Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services. 

·   Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans. 

·  Share acquired knowledge with colleagues through formal documentation and communications sessions. 

·  To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed. 

·    Ensure that company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to. 

·   As a member of the global I&E (Infrastructure & Engineering) community you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team. 

Qualifications

Experience of working with the following technologies:  

·        Windows 7

·        Windows 10 

·        MS Exchange 

·        Office 365 

·        Mobile Technology 

·        Printer Technology 

·        DNS, DHCP 

·        Switches and routers 

Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used.

Experience of technical implementations with good understanding of Microsoft and networking technologies.   

Holder of a recognised IT qualification or has significant IT experience. 

Fluent (both verbal and written) in the language(s) where the role is based   

Additional Information

Veranova is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Veranova for the selection of suitable candidates for our vacancies as they arise. Veranova respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice