What are the responsibilities and job description for the Service Coordinator position at VeregyLLC?
Veregy is an industry leader made up of eight engineering and energy service companies bringing energy-efficient, smart building technology, and distributed energy solutions to our markets and has been named one of the top companies to work for in Arizona. We believe innovation, together with award-winning service, creates long-term value for our clients.
Job Summary
The Service Coordinator undertakes and performs a variety of support tasks and assignments to support office and field work performed by one or more Project Managers, Senior Project Managers and/or others as assigned. Liaison between Field employees and Accounting.
Essential Duties and Responsibilities
- Dispatch
- Receives calls from Customers and works with Field Supervisor to assign Technician.
- Opens work orders in Viewpoint.
- Communicates to customer on timeline for resolution.
- Schedules Technicians via Dispatch Board.
- Follows up with Technicians on resolutions.
- Reviews Notes for accuracy of scope completed.
- Ensures all cost and time is captured in Work order.
- Marks Ready to bill and/or helps with Billing.
- Communicates to customer of completed scope.
- Opens Quoted Jobs Work orders in the system with Budget.
- Works with Field Supervisor to assign technicians to complete quoted work.
- Preventative Maintenance
- Works with Field Supervisor to ensure Plan Services are scheduled meeting contractual obligations.
- Reviews and files inspection reports for each visit.
- Ensures that contractual obligations are met and clearly communicates what expectations are.
- Purchasing for Service
- Provides purchase order support to Purchasing.
- Reviews/updates/Reconciles open purchase orders for month end.
- Service Billing
- Reviews Work orders marked ready to bill in Viewpoint.
- Reviews notes and tracks down potential missing information.
- Keeps track of agreement costs and issues agreement billings to customers.
Required Experience
- Knowledge of basic office procedures and processes.
- Knowledge of the principles of file and records management.
- Knowledge of the basic principles of bookkeeping and/or accounting.
Educational/Certification Requirement
- High School Diploma or equivalent.
- Two (2) years of project assistance, project coordination, administrative assistant or closely related experience in a Construction, HVAC or related field.
Benefits
- Competitive Compensation.
- Paid Holidays, Paid Sick Leave, and Paid Time Off.
- Competitive Medical, Dental and Vision Plans.
- 401k Retirement Plan with Matching Employer Contributions (%).
- Employer Sponsored Life Insurance and AD&D Insurance.
- Employer Paid Short and Long Term Disability Insurance.
- Continued Education and Trade Certification Sponsorship (Specific Positions).
- Company Branded Trucks Provided (Specific Positions).
Physical Demands
- Requires repetitive use of arms, hands, and fingers and / or prolonged periods of sitting, standing, bending, stooping, pushing, pulling, lifting, or walking throughout workday.
- Lifting up to 50 lbs. as needed.
- May be exposed to extreme weather conditions associated with jobsite visits and assignments.
Travel Required
- May be required to attend jobsite meetings, conduct jobsite tours and perform other jobsite functions.
Work Authorization/Security Clearance Requirements
- Sponsorship is not available for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Veregy values diversity and is committed to building a workforce comprised of individuals with different backgrounds, experiences, and identities. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Veregy, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to create an inclusive culture that empowers individuals to thrive, try new things, and grow together as one Veregy.
