What are the responsibilities and job description for the Operations Analyst position at Vericred?
The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We’re powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.
Ideon is seeking a skilled and dynamic Operations Analyst to support our growing user base. In this role, you will be responsible for configuring, debugging, and maintaining client-level configurations and assisting in resolving any errors returned from our carrier partners.
This role is based in Ideon’s Omaha office and reports to the Manager of Enrollment Operations.
In this role you will:
- Categorize and translate carrier partner error messages into actionable feedback for our tech platform partners and insurance carriers
- Review and analyze EDI 834 and API transmissions to facilitate data transfer to our carrier partners
- Work closely with external partners to resolve member enrollment issues and escalations
- Review and produce group configurations to ensure that the correct plan codes are communicated to the carrier for groups
- Identify process improvements and modifications to Ideon's in-house back-office software
- Ensure daily work and follow-ups are completed timely and accurately
We’d love to hear from you if you have:
- Have 3 years working with Enrollment and Member Management data via digital and manual processes, or equivalent experience
- Have 3 years working with EDI 834 file transmissions, or equivalent experience
- Have strong written communication skills
- Have an intellectual curiosity and a drive to improve efficiency
- Have excellent attention to detail and time management in a fast-paced environment
$60,000 - $75,000 a year
About Ideon
What we do:
Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.
Who we are:
We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.
Our benefits include:
- 100% company-paid medical, dental, and vision for you and your dependents.
- Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal.
- Employee assistance program (EAP)
- Healthcare and dependent care FSA (Flexible Spending Account).
- 401(k) with company matching and immediate vesting.
- Flexible PTO policy: take time off without worrying about accruals or carryovers.
- Pre-tax commuting benefits.
- Home office allowance so you can work comfortably wherever you are.
We are an equal opportunity employer. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
All offers of employment are contingent upon successful reference and background checks.
Salary : $60,000 - $75,000
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