CRM Administrator (Salesforce)

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Perform Salesforce admin functions like user account maintenance, profiles, sharing rules, reports, Dashboards, workflows, process builder, Data loader

• Work closely with Sales and Service teams and perform admin functions like Case assignment rules, Escalation rules, auto response rules, Macros, knowledge articles, content, surveys, live agent, email-to-case, Queues, fields, objects, workflows, formulas, Process builders etc.
• Experience with Einstein Analytics, Icertis CRM and omni channel is a plus.
• Experience in Salesforce org migration projects is an advantage.
• Perform admin functions on Third party applications like Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact.
• Key member of CRM Team to develop business and data requirements. Works closely with all Business e.g. ISO Sales, Location, claims etc. to understand business workflow and requirements to translate into Development requirements.
• Design automated processes to improve efficiently in business operations. Work with end users to troubleshoot any kind of salesforce related issues.
• Works closely with acquisitions and ISO subsidiaries to bring onto enterprise system including demonstrations, understanding of business requirements, data reconciliation, cleanup, Org migrations and import coordination from previous/existing system.
• Assists in providing hands-on training to all end-users. Assists in developing all step-by-step instructions for new and enhanced functionality.
• Critical member of project team to implement all service packs, upgrades, server changes.
• Completes all special projects and other duties as assigned including production of end-month Sales reports and other ad hoc reports as needed.

• Bachelor’s Degree required
• Minimum Four years of experience as Salesforce.com Administrator
• Sales Cloud Certification is preferred
• Experience working in a SCRUM or agile environment is preferred.
• Must have a solid understanding of business processes.
• Excellent analytical ability and strong oral/written communication and interpersonal skills required.
• Ability to work effectively with Sales Representatives, Business Management, and IT management & staff

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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