Hazmat Response Team Technician (3rd Shift)

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Are you looking to join a company that is energetic, vibrant and growing? Verisk 3E is leading the future in the document management and supply chain areas of the environmental, health and safety industry. At Verisk 3E, we pride ourselves as being the guardians of environmental compliance and exist to make the world a safer place. We are seeking individuals who believe in our mission and will contribute to our team vision. If you like to be challenged and are looking to advance your career in a fast-paced work environment, then Verisk 3E might be the place for you.

We are hiring for a HazMat Response Team Technician.  This position operates in a 24-7-365 support center, but we are open to this role being fully remote in the US.  If you have 4 or more years of technical training or field experience dealing with hazardous materials, we want to talk to you!

What we’re looking for:

• Self-motivated, quick learning individuals
• Team players with the ability to multi-task
• People who deliver quality customer experiences
• Individuals that can remain calm and at ease during times of high stress
• Technical training or field experience dealing with hazardous materials is a plus!

What you’ll get in return:

• A group of friendly individuals that work hard and focus on successes as a TEAM
• Work with a close-knit group of people that support one another like a family
• Dedicated management team that focus on employee development
• To join an industry leader that is continually recognized and rewarded for their innovation and experience

The Bad:

• This position is repetitive in nature; however, there is never a dull moment in the call-center.

In this role, you will:

• Efficiently and accurately triage and route all incoming calls.
• Process (M)SDS phone, email, & fax requests in an accurate and timely manner.
• Effectively utilize all resources such as internal database(s) and the internet to ensure accurate and thorough resolution of client MSDS requests.
• Accurately enter all client material requests originating from both internal and external sources.
• Add, revise, and update (M)SDS within the 3E database.
• Manipulate (M)SDS images to ensure quality imaging.
• Web obtainment of revisions/bad images including the processing of the images into the 3E database.
• Responsible for providing timely and accurate support of waste disposal requests.
• Responsible for providing timely and accurate support of Poison Control incidents.
• Responsible for providing timely and accurate support of 3E Online and other Hotline related tasks such as materials ordering and call routing.
• Responsible for monitoring calls in queue and to ensure that our clients are serviced within the department standards.

Qualifications

• Excellent customer service skills.  2-3 years customer service background or related experience
• Ability to handle medical emergencies calmly and professionally
• Experience in Hazard Communication
• 1-2 years of technical training or field relating to hazardous waste management, spill management, disposition, and site remediation or equivalent preferred
• Responsible for providing timely and accurate waste characterizations according to department response guidelines.
• Current 40 Hour Hazwoper certified preferred
• Transportation technical certification or field experience in DOT, IATA, IMDG, and TDG preferred.
• Must have good written and oral communication skills
• Ability to work independently and as part of a team
• Multi-tasked to meet numerous response times and deadlines
• Strong computer skills.  Experience with Word, Access, and Excel
• High School diploma required

(Must have the ability to be flexible with schedule to meet call center staffing needs)

Training Schedule (Typically 8-12 months):

Monday through Friday 8:00 AM to 4:30 PM 

Work Schedule:

Sunday through Thursday 9:00 PM to 5:30 AM (Pacific time zone)

Friday and Saturday Off

#LI-SH1

Additional Information

Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities. Verisk 3E has set the standard for combining regulatory expertise and enriched global compliance content and transforming it into actionable intelligence to enhance chemical and workplace safety, product safety and stewardship, supply chain stewardship and research and development support. Together, with our customers, we are working to make the world safer—one product, one workplace and one community at a time. To learn more visit www.verisk3e.com We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.    

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.    

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.