What are the responsibilities and job description for the Collaboration Engineer position at Veritex Community Bank?
Job Summary
Veritex Community Bank is seeking a skilled and experienced Collaboration Engineer to join our Information Technology team. The ideal candidate will have extensive experience with VOIP solutions, particularly RingCentral, and enterprise video conference systems, especially Crestron. Additionally, experience with Microsoft Teams and vulnerability management of telecom systems is crucial. This role will involve the design, implementation, and management of our telecommunications infrastructure to ensure reliable and efficient communication systems across the organization.
Key Responsibilities
In addition to the qualifications listed above, we seek candidates with:
This job is a hybrid position with a requirement to work a minimum of 4 days in-office per week. The remainder of the time can be worked remotely. Candidates must be willing to work flexible hours and respond to after-hours emergency situations as needed. Our bank is committed to providing extensive training and resources to help you excel in this role. This role presents an exciting opportunity to make a significant impact within our organization by optimizing our asset management processes and strengthening our vendor relationships. If you are a detail-oriented, analytical thinker with a passion for technology and process improvement, we invite you to apply for this position.
Company Overview
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We Know Our Strongest Asset Is The Passion, Authenticity, And Talent Of Our People. We Focus On The Growth And Development Of Each Team Member To Unlock Potential To “Be Your True Self.” Our “True You” Culture Is Made Up Of Five Pillars
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com .
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
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Veritex Community Bank is seeking a skilled and experienced Collaboration Engineer to join our Information Technology team. The ideal candidate will have extensive experience with VOIP solutions, particularly RingCentral, and enterprise video conference systems, especially Crestron. Additionally, experience with Microsoft Teams and vulnerability management of telecom systems is crucial. This role will involve the design, implementation, and management of our telecommunications infrastructure to ensure reliable and efficient communication systems across the organization.
Key Responsibilities
- VOIP Management: Design, deploy, and maintain VOIP solutions, with a strong focus on RingCentral, ensuring optimal performance and reliability.
- Video Conference Systems: Manage and support enterprise video conferencing solutions, primarily Crestron, including setup, troubleshooting, and maintenance.
- Microsoft Teams: Administer and support Microsoft Teams as part of the unified communication strategy, integrating it with other telecom systems.
- Network Integration: Collaborate with network engineers to ensure seamless integration of telecom systems with the existing network infrastructure.
- System Upgrades: Plan and execute upgrades and expansions of telecom systems to accommodate organizational growth and technology advancements.
- Technical Support: Provide technical support and training to end-users, addressing and resolving telecom-related issues promptly.
- Documentation: Develop and maintain comprehensive documentation of telecom infrastructure, configurations, and procedures.
- Vendor Management: Coordinate with telecom vendors and service providers to ensure high-quality service delivery and support.
- Project Management: Lead and participate in telecom-related projects, ensuring timely delivery and alignment with business objectives.
- Compliance: Ensure telecom systems comply with relevant regulations and security standards.
- Vulnerability Management: Implement and manage a vulnerability management program for telecom systems, identifying, assessing, and mitigating risks to maintain system security.
- Incident Response: Develop and maintain incident response procedures for telecom systems, ensuring prompt action and resolution in case of security breaches or vulnerabilities.
- Education: Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CCNA, CCNP, RingCentral Certified) are a plus.
- Experience: Minimum of 5 years of experience in telecom engineering, with extensive experience in VOIP solutions like RingCentral, enterprise video conference systems like Crestron, and Microsoft Teams.
- Technical Skills: Proficiency in telecom technologies, VOIP protocols (SIP, H.323), video conferencing systems, network configurations, troubleshooting, and vulnerability management.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex telecom issues.
- Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Team Player: Ability to work collaboratively within a team and with cross-functional departments.
- Adaptability: Ability to adapt to changing technologies and priorities in a fast-paced environment.
In addition to the qualifications listed above, we seek candidates with:
- Exceptional attention to detail, demonstrated through strong analytical and data-gathering skills.
- The ability to work independently, prioritize time-sensitive assignments, and meet critical deadlines while maintaining efficiency and accuracy.
- A strong background in customer service, both internal and external.
- Familiarity with VOIP Management and Microsoft Teams Video Conference Systems.
- Professionalism, excellent communication, and the ability to multitask effectively.
- Strong problem-solving skills and a strong work ethic.
This job is a hybrid position with a requirement to work a minimum of 4 days in-office per week. The remainder of the time can be worked remotely. Candidates must be willing to work flexible hours and respond to after-hours emergency situations as needed. Our bank is committed to providing extensive training and resources to help you excel in this role. This role presents an exciting opportunity to make a significant impact within our organization by optimizing our asset management processes and strengthening our vendor relationships. If you are a detail-oriented, analytical thinker with a passion for technology and process improvement, we invite you to apply for this position.
Company Overview
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We Know Our Strongest Asset Is The Passion, Authenticity, And Talent Of Our People. We Focus On The Growth And Development Of Each Team Member To Unlock Potential To “Be Your True Self.” Our “True You” Culture Is Made Up Of Five Pillars
- Be Mindful
- Be Healthy
- Be Better
- Be Prosperous
- Be Faithful
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com .
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
Apply Now
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