AI Senior Product Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

The  Customer Experience Organization is looking to hire a Product Manager to join a team that is transforming Verizon Consumer Group (VCG) by harnessing the power of AI/ML. This role is focused on building an AI Co-Pilot that will revolutionize that experience for our customer success channel.

As a Product Manager you will be responsible for guiding a cross-functional team and own all aspects of delivering end to end solutions, including but not limited to: solution design, solution development life-cycle, solution implementation, and demonstration of business value.

• Developing and execute a vision, strategy, and roadmap for products that drive business outcomes, while considering user feedback, competitive analysis, and business goals.

• Responsible for the management and/or development of a product or products, including the  development of business requirements, planning, business justification, verification, forecasting, pricing, profitability, and launch at all stages of the product life cycle; involved in bringing products to market and longer-term evolution and maintenance of product suites.

• Partnering with business and technology stakeholders in identifying business requirements, functional design, process design, prototyping, testing, training, and defining support procedures.

• Leading multiple cross-functional teams charged with improving the customer and employee experiences and implementing strategic enterprise-wide efficiency-driving programs.

• Preparing and executing regular program updates to senior management.

What we’re looking for:

You have an imaginative mindset and extensive experience with delivering technology solutions. You are comfortable working in an innovation-focused environment – particularly, evaluating emerging trends and technologies to assess their feasibility, viability, and functioning effectively in a fail-fast environment. You are a self-starter and a quick learner, and are able to innovate and report on tasks and status proactively.

You’ll need to have:

• Bachelor's degree or ten or more years of work experience.

• Six or more years of relevant work experience.

• Proven track record of technical solution delivery

• Fluency in modern product / project management digital technologies and platforms

Even better if you have one or more of the following:

• MBA/Master’s degree in computer science, data science, or an AI-related discipline.

• Experience with GCP and the Google product suite of AI / ML products

• Hands-on experience implementing GenAI products - LLMs, RAG, LangChain, etc

• Five or more years of experience in Telecom, customer service, retail sales, supply chain, consulting, business analytics, economics, banking / finance, or Marketing.

• Track record of delivering challenging system integrations or technical solutions

• Experience with delivering cutting-edge AI / ML solutions producing real business results

• Experience with Verizon’s Customer Service (ACSS) or Retail (POS) System

• Proficiency in engaging, presenting, and influencing large teams, functional leaders, and telling a compelling story to an executive audience in a highly matrixed organization

• Experience in designing, developing, and deploying AI/ ML projects.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.