Consultant Product Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The client-facing role of Consultant Product Specialist supports the selling motion, including business/technical requirement gathering, solutioning, quoting, process execution and coordination of resources. The Consultant Product Specialist works with Customers, Sales Specialist, Core Account Reps, Core and SAs, PCM, Marketing, and Product Marketing to help manage the deal orchestration process by coordinating internal resources to create a compelling proposal.

Partnering with both internal and external teams, you will ensure Verizon’s solutions are meeting our customer’s technical and business needs while building the best solution and best customer experience.

Key Responsibilities:

• Apply knowledge and experience with Verizon’s product portfolio, Verizon tools and processes to consult and recommend appropriate solutions to efficiently convert designed solutions into customer proposals.
• Evaluate and apply recurring, at-risk/success, and one-time business models to determine correct delivery models and discounts for products and solutions.
• What-if analysis of various pricing models against volumes and customer scenarios.
• Ability to collaborate with multiple internal stakeholders and ensure deliverables are met in order to drive results with those teams to assure client success and accelerate revenue.
• Opportunity development and growth, understanding customer business drivers, and quote solutions to meet those drivers.
• Understand and articulate Verizon’s differentiation, inclusive of functionality, features, and benefits, to competitors’ products and services.
• Work in a highly ambiguous, dynamic environment and balance competing demands and priorities
• Work with customers on understanding UC requirements, including support through trials to help them choose our solution.
• Driving initiatives to increase retention, renewal, and upsell opportunities while partnering with sales reps/managers on the renewal process for the purpose of defending revenue.
• Utilize SFDC and other technology tools to identify contacts within customer base and house activity and campaign information reporting on daily and weekly progress within assigned accounts.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Three or more years of experience in technology consulting or direct customer interfacing role with a deep understanding of industry best practices related to the product portfolio.
• Knowledgeof UC/CX technology trends and evolution, market trends, competitive solutions, and challenges.
• Willingness to travel up to approximately 25% of the time.
• Valid driver's license.

Even better if you have one or more of thefollowing:

• Experience solving complex customer solutions.
• Technical expertise with the ability to understand and connect customer use cases/plans to be optimally applied within a customer’s environment to accelerate business outcomes.
• Experience in management of complex technical and sales.
• Technology experience with WAN data communications, wireless networks, transmissions, and apps that use wireless technology.
• Ability to work in a collaborative environment with sales, marketing and operations teams
• Process driven, and able to deploy technology to support a large segment of customers abilities.
• Analytical skills, with ability to collect, absorb, and analyze information quickly and independently.
• Exceptional executive engagement skills with an ability to establish trusted advisor relationships with business decision makers, both internal and external.
• Abulity to be vusiness or sales operation focused, customer service forward, driver of change & team player
• Excellent interpersonal skills, and the ability to work well within all levels of an organization.
• Excellent written, verbal, and listening skills that strengthen relationships with internal and external stakeholders up to the executive level.
• Ability to thriveworking in a fast paced, dynamic, high revenue environment,demonstrates a high sense of urgency and can work independently.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).