Credit and Collections Analyst

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter and we apply the same vision and focus to the way we do business. You’ll be conducting moderately complex customer billing analysis and activities by researching and resolving large and small wholesale customer billing claims.

• Conducting moderately complex customer billing claims research, analysis and resolution.
• Processing billing adjustments.
• Working with internal sales, support and collections teams to ensure the timely resolution of outstanding issues.
• Ensuring individual and departmental claims resolution targets are met.
• Developing and documenting methods & procedures to ensure all processes are documented.
• Supporting project initiatives and recommending process enhancements and efficiencies.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You are a well-organized, detail oriented person who enjoys managing work efficiently to meet tight deadlines in a fast-paced environment. You’ll have strong analytical and problem solving skills, but you’ll also have a customer service orientation and be a great communicator who can interact well with a diverse range of people.

You’ll need to have:

• Associate's or Bachelor's degree or one or more years of work experience.
• Experience in Microsoft Excel, Word, and Google Suite.

Even better if you have one or more of the following:

• Associate's or Bachelor’s degree or higher in Accounting, Finance, or Business.
• Ability to work independently and as a part of a team.
• One or more years of Accounts Receivable experience.
• Prior commercial customer service, billing assurance or claims resolution experience.
• Strong written and oral communication skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.