What are the responsibilities and job description for the Experience Research Manager position at Verizon?
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Verizon Connect is transforming the way people, vehicles and things move through the world. We put innovation, automation and connected data to work for customers to help them become safer, more efficient and more productive via our fleet management products and services. Whether it’s an in-cabin smart dashcam, a mobile app for pre-trip inspections, a tablet carried around the job site, or a display on the office wall showing the status of the entire fleet, our IoT experience spans multiple contexts and industries, serving small family businesses to large enterprises all over the globe.
Come join our User Experience (UX) Research team as a Research Manager! As a Research Manager, you will report into our Research Team Manager. You will manage and lead a small (1-5 people) team’s output in UX research for our Rapid Research team, as well as support other research initiatives. You will be part of an extensive mentorship network, coached not only by your manager but by multiple talented, experienced researchers who will inspire you to do your best work and help you to progress in your career.
- Manage a small UX research team for your assigned area.
- Work closely with engineering, product management, product marketing and key stakeholders to plan and execute on UX research.
- Plan and run workshops and assist or guide the process through the various stages of UX research process including: project kick-offs, UX research brief, research planning, data collection, analysis, readout, and documentation.
- Organize, manage, and moderate UX research, which will include interviews, surveys, prototype/concept testing, on-site observations, and more.
- Immerse yourself in the user journey through our products and those of our competitors, to help craft the user experience and ensure the user is placed at the center of the design and development process throughout.
Where you'll be working...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we’re looking for...
You’ll need to have:
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant work experience.
- People leadership experience.
- Experience as a researcher in an applied setting
- Experience with both qualitative and quantitative research
- Willingness to travel.
Even better if you have:
- A degree in UX, HCI, Marketing, Business, Data Science, Human Factors, Psychology, Anthropology, Design Research, Media Studies, a related, user-centered / human-centered subject.
- Great visual communication skills
- Excellent project management, administrative, and delegation skills
- End to end SaaS product experience
- Lean / Kanban training and expertise in Lean / Kanban methodology
- Experience in Design Thinking
- Experience with Service Design
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
