Mgr-Business Transformation

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are pleased to announce an opportunity to help transform how Verizon operates and create disruptive advantages. Come join our Business Transformation team to reimagine how we work and break the mold to improve customer experience and accelerate business outcomes.
As a transformation leader you will lead cross-functional teams to think broadly and boldly about the future state and what must be true to enable it. Primary responsibilities include designing and delivering transformational solutions that can scale across our business leveraging new approaches to our people and processes and supported by the best technology.
This high profile position has an incredible vantage point at the intersection of business, technology, and customer experience. You will be working with business unit leaders, technology leaders, and functional teams to design and execute our ambitious transformational strategy. This role requires the ability to think boldly about future possibilities and rally numerous assets to design, test and learn, execute at scale.

• Deliver big ideas as well as transform them into scalable programs.
• Develop strong partnerships with every team you interface or collaborate with.
• Leverage data in all your approaches.
• Lead transformational initiatives with cross-functional teams from multiple business units.
• Actively coach and develop your cross functional team while continuously raising the bar on delivery excellence.
• Identify obstacles and roadblocks and proactively develop approaches to overcome them.
• Perform quantitative and qualitative analyses.
• Leverage change management best practices to mitigate resistance.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in consulting, developing strategy, and/or leading process change.

Even better if you have one or more of the following:

• Degree in engineering, business, or a related field.
• MBA or advanced degree.
• Management consulting experience from a top tier consulting firm.
• Excellent interpersonal skills and the ability to communicate effectively with experience with executive communications and presentations.
• Customer focused, with a proven track record of delivering programs.
• Intellectually curious and a creative problem solver with excellent judgment.
• Change agent with strong credibility and influence across the business.
• Outstanding quantitative, analytical and critical thinking skills.
• Excellent attention to details.
• Proven record of successfully managing client relationships.
• Strong empathy skills combined with self-awareness and maturity.
• Design Thinking, Agile and/or Lean Six Sigma certification.
• Project management experience and/or certification.
• Track record of handling extremely confidential information appropriately.
• Facilitation and coaching expertise.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).