Remote Technical Support Representative

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Technical Customer Service Representative, you'll combine your ability to solve technical issues with your desire to assist customers in our Support Fundamentals group. You will have a strong focus on device-specific troubleshooting in addition to voice and data products. Your role will be critical in diagnosing and resolving device issues while keeping customers informed, reassured, and ultimately, happy.

What's in it for you...

As a V Teamer, we're invested in you. We've got you covered with a total rewards package that includes up to $8k/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service, and more. View our benefits.

What we’re looking for...

Innovative problem solvers. People come to you because you are the one who knows about technology. You think outside of the box to find a solution that meets customer needs. You build rapport with people quickly over the phone by listening attentively and asking the right questions to get to the root cause.

Motivated tech experts. You know how to explain things in a way that people can understand simply. You also thrive in a fast-paced environment, are well-organized, and manage your time well.

You’ll need to have:

• Willingness to work split shifts, evenings, weekends, and holidays.
• High school diploma or GED.
• One or more years of customer service or sales experience.
• Meet all home office requirements and be located in the state of Texas.

Even better if you have one or more of the following:

• An Associate’s Degree.
• Previous technical support customer experience.
• Demonstrated ability to resolve customer issues related to billing, product Q&A, and resolving technical issues in a work-from-home environment.
• Demonstrated self-discipline, time management, ability to collaborate virtually.
• Demonstrated ability to use internal and external resources to solve technical issues.
• Interest in learning new technologies.

Where you’ll be working...

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success. We’ll provide:

• A monthly monetary stipend for internet service.
• Computer equipment.
• Desk and chair options after successful completion of training.

You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite or DSL are not acceptable.

Click here for specific details on Verizon’s home office requirements.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).