Solutions Architect - Martech and Omni Channel

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Solutions Architect will lead High-Level Design, Reference Architecture and Implementation for Marketing/Products and Experience areas for the Verizon Consumer Group (VCG). The role will demand high standards and technical acumen along with strong attention to scalability and performance to build solutions that can sustain ultra-high volume device launches like Iconic (iPhone, Samsung). The role will involve heavy collaboration with large functional teams across business & IT to design solutions for business transformation use cases across the entire customer lifecycle ranging from acquisition and CRM to onboarding, service assurance, support & retention. You will be expected to work independently and bring in technical expertise and thought leadership to drive best in class architecture and also alignment & adoption of solutions across the GTS group.

• Designing solutions based on the target technical stack framework (UI Framework using ReactJS for Web and React Native for Mobile, Content Management using AEM and microservices using Spring Boot/React).
• Developing solutions architecture, create architecture diagrams and high-level design documents (HLD) in support of New Products, Network & Billing related initiatives.
• Defining methodologies, best practices, perform research, and evaluate open source and vendor products in the most critical space of non-functional requirements (NFRs) such as performance and scalability.
• Reviewing the latest technical offerings & developments in the industry and determine the fit for the Verizon ecosystem.
• Providing continuous evolution of North Star Reference Architecture in several areas such as Personalization, Fixed Wireless Access Growth & Demand Gen initiatives with marketing teams.
• Leading technical aspects of system development & integration and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
• Developing comprehensive, data-driven strategies that translate high-level opportunity hypotheses into detailed and rigorous decision frameworks, technical investment recommendations, and tactical execution plans.
• Coaching and Mentor development teams, providing support and guidance on Verizon Enterprise Architecture practice, conducting Brown Bags and Tek Talks to continuously share knowledge and best practices with GTS and business stakeholders.
• Developing technical strategic roadmaps to drive customers’ experience and improve operational financial cost controls.
• Delivering enterprise level impact through influencing organization(s) to deliver solutions using the latest trends or technologies. Package strategies into cohesive, executive facing technology narratives and present to Verizon C-level leadership.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.
• Experience in an Architect at the enterprise level with good BSS/OSS understanding enabling launch of new Consumer 5G Mobile Products and experiences using Omni Channel Platforms, Content Management Systems.
• Experience in Pega or Adobe suite of products, and integration with Enterprise Systems.

Even better if you have one or more of the following:

• Bachelor's or Master's degree.
• Pega or Adobe Certification.
• Experience in working in large enterprise systems for Fortune 500 Companies (Preferably Telco or Service Provider).
• Knowledge of emerging technologies, vendors, platforms, and products in the Digital Transformation & Customer Engagement space.
• Experience in emerging technologies and tools; Chat Bots, AI and ML, ETL tools, Data Lakes, Hadoop, JavaScript & React Native.
• Experience in defining and driving Cloud migration and strategy.
• Knowledge of system relationships in enterprise-wide systems to lead groups of designers and architects in successful system initiatives and projects.
• Ability to drive the development of interfaces that are understood by a wide user-base and require minimal instruction for an enhanced user experience.
• Ability to create streamlined documentation procedures for use in translating multi-faceted business issues in a simple and powerful manner.
• Strong Communication Skills.
• Ability to manage frequent communication with the Senior leadership team.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Salary : $144,000 - $182,000